How to Create & Send WhatsApp API Interactive Message Template

Let us create an Interactive message by using WhatsApp buttons. It is a great way to engage with your customers and lead them towards your business goal.

WhatsApp Business API came up with a great revolution by adding Interactive Message Buttons in the template, which eliminates the need for manual typing JUST A Click Using interactive messaging features achieved significantly higher response rates and conversions compared to those that are normal messages.

Interactive Message buttons can be added to both text and media templates, enriching the content and interaction experience. Let us understand the type of interactive message and use by step-by-step guide to add interactive message buttons using getgabs.

Type of Interactive Message :

1. List Messages: Messages including a menu of up to 10 options. This type of message offers a simpler and more consistent way for users to make a selection when interacting with a business. It is a Quick Reply Button option, adding more than 3 options.
2. Reply Button Messages: Messages including up to 3 options —each option is a button. This type of message offers a quicker way for users to make a selection from a menu when interacting with a business. Reply buttons have the same user experience as interactive templates with buttons. It is a Quick Reply Button when adding less than or equal to 3 options. Reply buttons are particularly valuable for ‘personalized’ use cases where a generic response is not adequate.
3. Phone Number Button: Simply Add the Contact Number with the Country Code
4. Website URL or any Web URL: Adding a web URL like product page URL, track order URL, signup URL, or book an appointment, etc.

Example of using Interactive Message buttons: It is ga eneral question from our customers where we can use this feature?

List Messages are best for presenting several options, such as:

• A customer care or FAQ menu
• A take-out menu
• Selection of nearby stores or locations
• Available reservation times
• Choosing a recent order to repeat

Reply Buttons are best for offering quick responses from a limited set of options, such as:

• Airtime recharge
• Changing personal details
• Reordering a previous order
• Requesting a return
• Adding optional extras to a food order
• Choosing a payment method

Phone Number Buttons are best for offering quick responses from a limited set of options, such as:

• Contact Support
• Call on Toll-Free Number

Web URL Buttons are best for offering quick responses from a limited set of options, such as:

• Product page URL
• Track order URL
• Signup url
• Book an appointment

Guide to Create & Send WhatsApp Interactive Message Template With GetGabs:

To send WhatsApp API Interactive button messages using Getgabs, follow these 2 steps:

1. Create WhatsApp Interactive Message Template
2. Create a Campaign to Send Interactive Messages

1. Approve/Create Interactive Message Template

Step 1: Sign In or Sign Up

Log in or sign up to your Getgabs account.

Step 2: Go to the Template Section

Click the Template icon on the left panel, then tap New Template Message.

Step 3: Name Your Template

Enter a unique name using letters, numbers, or underscores. This name is private to you.

Step 4: Choose a Language

Select the template language. WhatsApp supports over 70 languages, including English, Hindi, Arabic, and more.

Step 5: Pick a Template Type

Choose from these types:

Marketing – Promotions, offers, product updates

Utility – Order updates, reminders, confirmations

Authentication – OTPs, login verification

Service – Customer support messages

Step 6: Add Header (Optional)

Add text (max 60 characters), an image (max 5MB), a video (max 16MB), or a document (max 100MB). Text must be included if you’re adding media.

Step 7: Write the Message Body

Add your main message (max 1024 characters). You can also use dynamic placeholders like [1], [2] for things like name, OTP, or order ID.

Step 8: Add a Footer (Optional)

Include a small note like an opt-out message or disclaimer.

Step 9: Add Buttons (Optional)

Make your message interactive with:

Quick Replies (e.g., “Yes”, “No”)

Call-to-Action Buttons, like a phone number or website link

Congratulations, you have created interactive message templates.

2. Create a Campaign to Send Interactive Button Messages

Step 1: Create a New Campaign

Click on “Create Campaign” from your Getgabs dashboard.

Step 2: Name Your Campaign

Add a unique name (e.g., 2407_first_campaign) to identify your campaign.

Step 3: Choose Your Contacts

Select a WhatsApp Book or Contact List from the dropdown. You can also import contacts via Excel.

Step 4: Schedule or Send Now

Choose whether to send the message immediately or schedule it for a later date and time.

Step 5: Select a Message Template

Pick a pre-approved WhatsApp business interactive button message template for the campaign.

Step 6: Submit & Send

Click ‘Submit’ to send your interactive message via the WhatsApp Business API using Getgabs.

All done! Your WhatsApp interactive campaign has been sent successfully.