This Refund and Cancellation Policy applies to all subscriptions, plans, services, and solutions purchased from Getgabs.
At Getgabs, we are committed to providing reliable business communication, WhatsApp automation, onboarding, technical assistance, and customer support services.
Getgabs allocates technical, onboarding, implementation, and support resources to customers from the commencement of the service. Therefore, refunds and cancellations are governed by the conditions stated in this Policy.
By purchasing, activating, or using Getgabs services, the customer acknowledges and agrees to this Refund and Cancellation Policy.
A customer may submit a refund request within 7 calendar days from the date of the initial payment, provided that the customer's onboarding has not been completed.
The 7-day period is a refund request period and does not constitute an unconditional or guaranteed money-back period.
All refund requests are subject to review and verification by Getgabs.
A refund request submitted after 7 calendar days from the initial payment date will not be eligible for a refund, except where otherwise required under applicable law.
Important: If the customer's onboarding is completed before the expiry of the 7-day period, the subscription becomes non-refundable from the date of onboarding completion.
For example, if a customer purchases a subscription and completes onboarding on the second day after payment, the subscription becomes non-refundable upon completion of onboarding. The remaining days of the 7-day period shall not constitute a refund eligibility period.
Once the customer's onboarding has been completed, all subscription and service fees paid to Getgabs shall be non-refundable, subject to applicable law.
This condition applies even where onboarding is completed within 7 calendar days of the customer's initial payment.
The customer acknowledges that Getgabs allocates human, technical, support, and operational resources during the onboarding process.
Once onboarding is completed and the subscribed service has been provisioned, the customer shall not be entitled to a refund solely because the customer subsequently changes their mind, no longer requires the service, decides not to continue using the platform, or chooses another service provider.
For the purpose of this Policy, onboarding may be considered completed when Getgabs has completed the initial setup or enablement reasonably required for the customer to commence using the subscribed service.
Onboarding completion may include one or more of the following:
Getgabs is not required to complete every activity listed above for onboarding to be considered completed.
Onboarding shall be considered completed based on the services applicable to the customer's purchased plan and onboarding requirements.
Getgabs may maintain account records, meeting records, support communications, platform logs, configuration records, and onboarding records as evidence of onboarding completion and services delivered.
A refund may be considered only where:
Submission of a refund request does not automatically guarantee approval.
Getgabs may review the customer's account activity, support records, onboarding status, configuration history, and services already provided before making a refund decision.
Where substantial work or services have already been performed before formal onboarding completion, Getgabs may consider an appropriate partial refund after accounting for services already delivered and reasonable costs incurred, subject to applicable law.
The reporting or existence of a software bug, technical issue, temporary interruption, or platform error does not automatically entitle the customer to a refund.
Once onboarding has been completed, the subscription fee remains non-refundable, and any reported technical issue will be handled through Getgabs' technical support and resolution process.
Customers must report technical issues to the Getgabs Support Team and provide the information reasonably required to investigate the issue. Getgabs shall be provided a reasonable opportunity to investigate, troubleshoot, and provide a fix, workaround, correction, or other appropriate resolution.
Minor bugs, temporary interruptions, cosmetic issues, configuration-related issues, third-party platform issues, or issues that do not materially prevent the use of the core subscribed service shall not qualify for a refund.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.
Getgabs provides services that may integrate with third-party platforms and services, including Meta and the WhatsApp Business Platform.
Getgabs does not control the independent policies, systems, decisions, approvals, restrictions, or enforcement actions of third-party platforms.
Refunds shall not be provided solely due to:
Getgabs may provide reasonable support and guidance regarding third-party platform issues within the scope of the customer's active subscription.
However, Getgabs cannot guarantee approvals, message delivery, account verification, template approval, quality ratings, campaign results, or decisions made by third-party platforms.
No refund shall be provided after onboarding completion because:
Getgabs provides software and communication tools and does not guarantee specific business, marketing, sales, revenue, engagement, campaign, or message delivery results.
Customers are responsible for providing the information, documents, access, permissions, and cooperation reasonably required to complete onboarding and provide the subscribed service.
A refund shall not be provided solely because the customer:
Where Getgabs has made reasonable attempts to complete onboarding but the onboarding is delayed or prevented due to the customer's action, inaction, or lack of cooperation, the customer shall not automatically be entitled to a refund.
Getgabs may consider the work already performed, resources allocated, support provided, and reasonable costs incurred when reviewing any refund request.
Getgabs subscriptions may automatically renew where recurring billing has been selected or authorised by the customer.
Customers are responsible for cancelling their subscription before the applicable renewal date if they do not wish to continue the service.
Cancellation of a subscription prevents future renewals, subject to the applicable billing arrangement, but does not automatically create a right to a refund for the current or any previously paid subscription period.
No refund shall be provided solely because:
Nothing in this Policy limits any cancellation, payment mandate, or other right that cannot be restricted under applicable law or applicable payment-provider rules.
Plans or services purchased under:
may be subject to specific commercial and refund conditions communicated before or at the time of purchase.
Where a service or commercial arrangement has been expressly identified as non-refundable before payment, the payment shall be non-refundable after service activation or commencement of work, subject to applicable law.
Payments made for white-label services, reseller arrangements, partner plans, custom integrations, custom development, dedicated implementation, branding, or customer-specific technical work shall be non-refundable once work has commenced.
Work shall be considered commenced when Getgabs initiates any agreed:
Where a separate agreement, order form, proposal, invoice, statement of work, or written commercial agreement contains specific refund conditions, those specific conditions shall apply to the relevant service.
Getgabs provides onboarding and customer support to assist customers in successfully using the platform.
Customers are expected to use onboarding and support services reasonably and in good faith.
A customer may not extensively utilise onboarding, implementation, technical assistance, configuration, meetings, training, or support resources and subsequently claim a full refund solely because they no longer wish to continue using the service.
Where Getgabs has allocated or delivered onboarding, implementation, technical, or support resources, such services shall be considered in reviewing any refund request.
Eligible refund requests must be submitted to the official Getgabs Support Team within 7 calendar days from the initial payment date and before onboarding completion.
The customer must provide:
Getgabs may request additional information required to verify the customer's onboarding status, account activity, services delivered, or reason for the refund request.
Failure to provide the requested information may delay the review of the refund request.
Eligible refund requests will normally be reviewed within 7–10 business days after Getgabs receives all information reasonably required to review the request.
If a refund is approved, the refund will generally be processed through the original payment method wherever reasonably possible.
The time required for the refunded amount to appear in the customer's account may depend on the customer's bank, payment gateway, card issuer, or payment service provider.
Any approved refund shall be subject to applicable payment processing, taxation, invoicing, and legal requirements.
Getgabs reserves the right to reject refund requests that are fraudulent, abusive, misleading, or made in bad faith, subject to applicable law.
This may include situations where a customer deliberately utilises substantial onboarding, configuration, implementation, training, or support services and subsequently seeks a refund without a genuine service-related basis.
Getgabs may rely on account logs, support communications, meeting records, onboarding records, platform activity, and configuration history when reviewing refund requests.
Nothing in this Refund and Cancellation Policy is intended to exclude, restrict, or override any right, remedy, or obligation that cannot legally be excluded under applicable law.
Where applicable law requires Getgabs to provide a refund, correction, remedy, or other consumer protection, Getgabs will comply with such requirement.
For refund or cancellation requests, customers must contact the official Getgabs Support Team using the official contact information provided on the Getgabs website.
By purchasing, activating, or continuing to use Getgabs services, the customer acknowledges that they have read, understood, and agreed to this Refund and Cancellation Policy.
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Connect, engage, and convert faster with powerful automation, broadcasting, and real-time chat.
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Official Meta Partner
Connect, engage, and convert faster with powerful automation, broadcasting, and real-time chat.
No setup cost
No markup charges
