AI-Powered WhatsApp Automation: What+How to use?

Ever wanted to have a virtual assistant on WhatsApp to talk to your customers, receive orders, and answer questions automatically? Then, it’s time to turn your dream into reality with AI-powered WhatsApp Automation.

WhatsApp automation powered by AI is one of the key features in WhatsApp Business that helps users streamline business operations and enhance interaction with customers. With 2.78 billion active users worldwide, WhatsApp is far more than your personal messaging app.

82% of Users in 2025 expect a real-time response from businesses. Otherwise, they don’t convert and switch to a competitor providing strong customer support solutions. So whether you’re running a big business or a small company, this tool can boost efficiency and improve customer satisfaction. 

WhatsApp offers a direct way of communication for businesses to connect with their customers while making interaction faster and more seamless than ever before. 

In this article, we will discuss everything about AI automation, its benefits, important clients, and use cases. So give us a few minutes, and I’m gonna convince you why it is a must-have tool for your business. 

Note: AI Feature Coming Soon

What Is AI-Powered WhatsApp Automation?

AI-powered WhatsApp Automation is a process of using AI-powered tools to perform specific tasks and work interactions on WhatsApp. AI Automation is a form of API or AI-driven technologies to automate the entire conversation, engagements, and flow of messages on the WhatsApp App. 

Without human assistance, the system is eligible to send and receive messages, add new contacts, respond to clients and customer inquiries, and broadcast messages to multiple contacts. 

WhatsApp AI Automation is the automation of messaging and communication over WhatsApp through software. It enables businesses to automate their routine tasks, such as promotional messages, customer support, and reminders.

Businesses can save resources and time while improving response rates and customer satisfaction through automation.

Benefits of using AI WhatsApp Automation

WhatsApp Automation is considered a working AI for most companies, and this highlights the reason for a massive increase in the audience and users of the software, and it is said to be the reason for a huge business solution that users look up to. 

From the day of its creation, WhatsApp Business API has completely revolutionized the way companies communicate with customers. It facilitates the creation of an efficient and really fast buyer assistance center.

It indicates why this instant messaging platform has gone so viral in such a short span of time within companies and comparisons. Many of them have implemented this tool to improve their relationship with their audience and to improve revenue. 

Now you may be thinking about what the potential advantages are that need to be considered while making the choice of using AI-powered automation.

A few of the golden benefits are enumerated below:

1. Minimize your response time

49% of firms and businesses concur that Marketing automation has enabled them to save time on tasks that previously took a lot of time performing repetitive work. You can efficiently cut down your response time with automated responses for frequent customer questions.

2. Save your team’s time & efforts

WhatsApp AI automation can help businesses deliver instant and on-time responses to customer queries without letting them feel ignored. Handling such big tasks relieves human agents and allows them to focus on other important tasks like sales and marketing.

3. Keep your Business running 24×7

By enabling instant responses, the user can keep their business active 24×7, even during weekends & holidays. Whenever users send you a message, they’ll receive an automated response to their queries.

4. Drive engagement to 5x more users

Do you know that WhatsApp’s response rate is five times higher than your email and SMS? This is the reason why sending automated bulk messages on WhatsApp raises the chances of getting opened and enhances their engagement levels. One of the other reasons for this is the already familiar nature of WhatsApp.

5. Increase brand visibility & conversion rates

With automation, a business can strengthen its customer relationships and maintain them in such a way as to optimize brand loyalty. With WhatsApp business automation, companies can take the firm’s product updates, news, and promotions about the products to introduce the company.

How Does AI-Powered WhatsApp Automation Work?

There are multiple ways in which companies can use WhatsApp Business automation. But before that, it is important to understand how WhatsApp Business Automation works.

WhatsApp Business API offers WhatsApp messaging capabilities to get associated. 

Thus, it allows businesses to design tailored solutions for automating WhatsApp interaction in a portion or entirely in the following ways: 

1. AI Chatbots 

AI-driven WhatsApp Chatbots dominate the space of automation. With this AI personal assistant, your chatbot is able to process and react to its users’ queries as well as instructions. Chatbots help to generate automated responses through chatbot services thanks to the involvement of AI.

Chatbots can either be pre-defined or powered by advanced AI like ChatGPT for improved customer interaction.

2. Personalization

One of the most influential capabilities that has helped to make WhatsApp AI automation so much of an effective mode of interaction and communication with customers is the feature of personalization. It makes use of user data like names, past conversations, purchase history, likes, etc.

Companies can personalize automated messages according to customer expectations and needs and even automate personalized chats.

3. Workflow automation

Automation is applied in workflow designing to carry out some processes and activities within an organization. It entails making the rules and the setting whereby an operation turns into an automatic process, and how some are typically in response to a specific user’s communication or other conditions.

For instance, the workflow can demand an email template that includes orders reserved with reminders of appointments to customers.

4. Updates and notifications

Clients can be notified, and any other notifications may be delivered to the business customers through automation available. Significant alerts, event reminders, order status notifications, and any other application scenario could be instances of those. For whatever reason, you will be capable of notifying your clients of literally anything in real time.

5. Easy CRM Integration

WhatsApp API integrates smoothly into your existing CRM system, allowing you to keep an eye on customer interactions across channels. Through the integration, your entire team gets an end-to-end view of every customer journey by enabling more informed and more personalized conversations.

Uses and Examples of AI-Powered WhatsApp Automation 

1. Automate payment reminder notifications on WhatsApp

You can drive 3x more payments faster when you automate payment reminders on WhatsApp.

In the fast-paced world that we live in today, users might unintentionally forget to make their promised payments.

Whether it’s a loan EMI, school/ college fees, car loan, subscription fee, etc., automating a payment reminder WhatsApp message helps you collect 3x more payments in much less time.

2. Set up Welcome messages & Instant replies

Individuals who receive a welcome or onboarding message are 33% more likely to engage with your company. 

A warm welcome goes a long way in helping you build a positive first impression on the user’s mind about your company.

3. Recover 45-60% of Abandoned Carts

The best case of AI-powered automation is sending Abandoned Cart recovery messages through WhatsApp. 

80% of customers load products into their carts but leave their purchase at the checkout page. That is, 8 out of 10 users who put products in their carts won’t make a purchase.

But there is one easy hack that can recover 45-60% of Abandoned Carts. Simply automate Abandoned Cart Notifications on WhatsApp with a friendly reminder to users to finish the purchase.

4. Send Live Delivery Updates

WhatsApp offers a live location feature that lets users share their live or current location for delivery purposes. It works very similarly to a live location sharing or a navigator.

Automating these WhatsApp notifications will establish you as a trustworthy brand for users. 

This is because users know that they’ll receive a confirmation on WhatsApp whenever they purchase a product or ask for a refund. 

5. Automate sales & customer queries with the WhatsApp Chatbot

AI WhatsApp Chatbot is a feature of WhatsApp that allows you to answer customer queries, 

complete sales & collect customer feedback on WhatsApp. It works just like customer support agents that deliver 24×7 human-like support services for your business. 

The AI WhatsApp Chatbot is capable of doing tasks like answering frequent customer questions and nurturing leads when they first land on WhatsApp.

Top 5 AI WhatsApp Automation Tools That You Can Use

In this section, we have provided you with a list of some most popular AI-powered automation tools that will help you boost your business success. Continue reading the article to identify which one will be the best option for you and help you meet the purpose of its promotion through WhatsApp marketing software. 

1. Getgabs

Getgabs is an Indian company that provides AI-powered WhatsApp automation and various services such as WhatsApp chat widgets, broadcast, shared team inbox, blue tick, and AI-powered chatbots. It offers AI automated solutions. Getgabs enables businesses to send a maximum of 256 messages at the same time to customers and users. Above all, Getgabs is one of the best WhatsApp Business API service providers.

Pros: 

• Multi-language support
• Easy to-navigate
• 24/7 Customer support service
• WhatsApp API integration

Pricing:

For the pricing part, you have to contact the team.

2. GetItSMS

It is a WhatsApp CRM and AI automation tool having premium WhatsApp API features like a cloud-based shared team inbox, unlimited WhatsApp broadcast messaging, dynamic catalogue sharing, an advanced Chatbot, order booking bots, and more. GetItSMS is an all-in-one solution that has all that you’ve been searching for in a salesforce tool.

Pros:

• Easy integration with existing CRM systems and third-party tools.
• Personalized messages to improve engagement
• AI-powered automation 
• Multi-product catalog showcase
• AI-based Chatbot

Pricing:

Contact the GetGabs team for pricing. 

3. Messagedly 

Messagedly is an official WhatsApp Business API solution provider for your business. With the official API, you can send marketing content in the WhatsApp business app, control chatbots, and use the multi-agent shared inbox to involve your colleagues in driving sales productivity.

Other services that may be offered by Messagedly include broadcast, ads, and messages to all WhatsApp users, and ending auto-messages:

Pros:

• Built-in CRM
• Easy to use 
• 24/7 Customer support service
• WhatsApp API integration 

Cons: 

• Limited range of features.
• Variable prices depending on the country.

Pricing: 

• Free Plan: 14-day trial 
• 2000 monthly users: start at $14 per month.
• 5000 monthly users: start at $36 per month.
• 20000 monthly users: start at $130 per month.

How to Get Started with WhatsApp AI automation?

To get started with WhatsApp AI automation, you have two choices:

• WhatsApp Business App
• WhatsApp Business API

Install Automated Message On WhatsApp Business App

Okay, wait before going to the core, let’s first discuss what kind of messages you can send through WhatsApp Business API:

• Away message
• Custom Schedule message
• Greeting message
• Outside business hours message

Here’s how you can send automated WhatsApp messages through the WhatsApp Business App:

1. Open your WhatsApp Business app. 
2. Now click on “three dots” in the top right corner of your screen. 
3. After that, open a business tool. 
4. Tap on “Greeting/Awat messages.”
5. In the last step, turn on the “Send Greeting/Away messages.”

Set up Automated Messages via WhatsApp Business API

Implementing alterations in the WhatsApp AI chatbot to send automated responses to audiences with AI automation can be accomplished by employing the WhatsApp Business API. Connect Getgabs to automate your WhatsApp messages.

Getgabs is the best WhatsApp Business API service provider. Automatically set up the WhatsApp Business platform through the WhatsApp Business API in just a few clicks with the assistance of Getgabs. Creating and sending automated WhatsApp messages for order confirmation, delivery notifications, cart abandonment, and delivery drop-offs will also be very easy via the WhatsApp Business API.

Sending away or receiving messages using the WhatsApp Business API is made simple with the help of Getgabs. Create WhatsApp Business API-based campaigns to send payment, delivery, orders, and lots more notifications instantly.

Future trends in AI-powered WhatsApp automation in 2025

AI WhatsApp automation transformed the way businesses perform messaging, and the experience has been largely positive. Moving into the future, it is necessary to keep in mind where the future of AI-based automation is going. Some possible trends and forecasts of AI WhatsApp automation are provided below:

• As conversational AI is becoming more intelligent and better with time, tools for automating WhatsApp in the future will most likely be more powerful and sophisticated.
• As long as there is online shopping, the integration of WhatsApp automation with platforms will continue to exist and become more powerful, with even more innovations and capabilities being achievable soon.
• As the technology of AI increases, it can be simpler and more accurate than ever to personalize WhatsApp automated messages.
• Potentially, businesses that have further room for improvement in the WhatsApp API can automate even more processes and messages.

Conclusion 

AI-powered WhatsApp automation has been revolutionizing business communication by allowing businesses to connect with people in a more effective, cheaper, and timely way. With the automation of routine tasks and personalization of interactions, companies can lighten their workload while connecting with their customers in bulk.

Automation is not just about technology. It is about transforming the conventional approaches to customer relations as well as relations between a company and its customers.WhatsApp AI automation can save your agents a massive amount of time from answering common customer queries. 

If you’re still curious about AI-powered automation, feel free to contact us and talk to one of our best advisors. We hope this guide will help you understand the effectiveness of AI automated solutions.