How can I use Shortcut replies / messages on Whatsapp Business API ?

Shortcut messages using Whatsapp API allow you and your team to be more efficient while maintaining mental clarity and brand voice. These templated messages can include dynamic data, images, text, making them both fast and personalized. Available through your Team Inbox, shortcut messages help deliver quicker responses without sacrificing personalization.

Optimize response time with shortcut message templates on Getgabs

Shortcut messages using whatsapp api are an invaluable asset for customer support and sales teams, particularly for repetitive questions. These pre-written templates save time and ensure consistency in every customer interaction. With a few clicks, agents can deploy these messages, avoiding typos and aligning with your brand voice across all channels. For instance, in e-commerce, shortcut responses can simplify tasks like handling refund requests, saving time while ensuring accurate and complete responses.

Refer step by step guideline to implement Shortcut Messages on your Whatsapp Business API account using getgabs :

Step 1 : Login to your getgabs account or create a new account : https://app.getgabs.com

Step 2 : Head over to the Shortcut Messages section to create or manage Shortcut Messages for your customer support or sales team

Step 3 : Start Creating Shortcut Message Template and SAVE

You can create different message templates like Image, Only Text, URL, Interactive Button messages, and many more

Step 4 : Now, your team is ready to send shortcut messages from their chat inbox

Step 5 : Once Click on Shortcut Message Icon, Choose any shortcut message template and simply send

Finally, Start creating your shortcuts message templates 🙂