Understanding Message Undeliverable or #131026 Error when Broadcasting through WhatsApp Business API using GetGabs

We see, in the campaign list few recipient numbers are showing as Failed and showing some errors. Sometimes, a WhatsApp Business message does not get delivered. DON’T WORRY, let us understand the common errors, like message undeliverable, when running a broadcasting message campaign through WhatsApp Business API. Find below the errors and how to resolve the message undeliverable or other errors.

Message undeliverable or (#131026) Message undeliverable

This error may occur due to one of the following reasons –

1. The recipient phone number is not a WhatsApp phone number
2. The recipient’s Phone Number has blocked your business. To fix it, confirm that your WhatsApp business phone number is not in their list of blocked numbers (Settings > Privacy > Blocked or Blocked contacts)
3. Recipient has not accepted WhatsApp’s new Terms of Service and Privacy Policy. To fix this, confirm that your customer has accepted WhatsApp’s latest Terms of Service (Settings > Help, or Settings > Application information will prompt them to accept the latest terms/policies if they haven’t done so already)
4. Recipient using an old WhatsApp version; must use the following WhatsApp version or greater. To fix it, the user needs to upgrade the version:
   • Android: 2.21.15.15
   • iOS: 2.21.170.4
   • Web: 2.2132.6

Error Code 131042: Business eligibility payment issue

Generally, such an error shows up due to below reasons :

1. It occurs because the payment account is not attached to a WhatsApp Business Account or is having some trouble with the card or bank to clear the due amount. To fix, go to Getgabs Dashboard and click on Display Limit, or directly go to Meta>Whatsapp Account>Payment to clear the payment method or due amount issue.
2. Sometimes, it occurs due to an address issue with the payment method.
3. Exceeded conversation free tier threshold without a valid payment method. To fix this, add a payment method under the billing section.

Error Code 132015: Template is Paused

The template is paused due to low quality, so it cannot be sent in a template message. To fix, need to wait till template quality gets improved or create a new, improved version of the template message.

Error Code 132016: Template is Disabled

This happened when the template was repeatedly paused due to low quality. To Fix, create a new template.

Error Code 133004: Server Temporarily Unavailable

Meta or WhatsApp Server is temporarily unavailable. Check the WhatsApp Business Platform Status page to see API status information and check the response details value before trying again.

Link to check Meta Whatsapp Business Platform Server Status: https://metastatus.com/whatsapp-business-api

Error Code 133006: Phone number re-verification needed

Phone number needs to be verified before registering. To Fix, reverify phone number.

Chekout Meta URL for more details regarding error codes related to Whatsapp Business API : https://developers.facebook.com/docs/whatsapp/on-premises/errors

There are errors that are related to Meta or Account Setup. Do not worry, simply contact us. We are always happy to help you and troubleshoot the errors in every possible way.