It was the first platform that actually felt built for how we work.Customer queries, bookings, payments, notifications—everything running on WhatsApp from one place.Switching to GetGabs was a no-brainer.
Building a digital-first spiritual services platform
99Pandit was created with a simple but ambitious goal: make authentic Hindu rituals, pujas, and spiritual services easily accessible—anywhere in India.
What started as a small initiative quickly grew into a platform connecting devotees with verified pandits, puja samagri, and ritual services.
As demand increased, so did customer interactions. Users had questions about pujas, dates, samagri, pricing, locations, and confirmations—most of them preferring WhatsApp over calls or emails.
Very soon, WhatsApp became the primary channel for the business. And that’s where the challenges began.
The WhatsApp overload problem
In the early days, 99Pandit relied on a mix of tools and manual processes.
Messages came in through personal WhatsApp numbers. Bookings were tracked in spreadsheets. Follow-ups depended entirely on memory and manual effort.
As daily inquiries crossed into the hundreds, it became impossible to respond quickly, consistently, or at scale.
Important messages were missed. Responses were delayed. The team spent hours every day just managing chats.
There was no automation. No structured booking flow. No visibility into where users were dropping off.
It was clear that growth would stall without a proper system.
Discovering GetGabs
While searching for a WhatsApp Business API solution that didn’t feel overly complex or enterprise-only, the team came across GetGabs.
Unlike other tools, GetGabs wasn’t just about sending messages. It offered everything 99Pandit needed in one place:
automated WhatsApp flows, chatbot logic, team inbox, template management, and seamless integration with booking workflows.
Instead of starting small, 99Pandit decided to fully migrate their WhatsApp operations to GetGabs.
The moment it clicked
The turning point came when the first automated puja booking flow went live.
A user selected a puja, chose a date, confirmed details, and received instant WhatsApp updates—without a single manual intervention from the team.
99Pandit was created with a simple but ambitious goal: make authentic Hindu rituals, pujas, and spiritual services easily accessible—anywhere in India
That clarity—knowing every inquiry was handled, every user guided, and every booking tracked—changed how the team operated.
How 99Pandit runs on GetGabs today
After switching to GetGabs, 99Pandit replaced its patchwork of tools with one centralized WhatsApp automation platform.
Automated booking & inquiry flows
Users now interact with guided WhatsApp flows for puja bookings, samagri orders, and service inquiries.
FAQs, availability checks, confirmations, and reminders are handled automatically.
This reduced manual workload dramatically while improving response speed and customer satisfaction.
Team inbox with full context
When human support is needed, conversations land in a shared team inbox with complete context.
Agents can instantly see the user’s previous interactions, selected services, and booking status.
No more asking customers to repeat themselves. No more internal confusion.
Template-driven communication at scale
From booking confirmations and payment reminders to festival campaigns and service updates,
GetGabs templates help 99Pandit communicate at scale—without losing consistency or compliance.
Every message feels timely, relevant, and trustworthy.
Built-in trust and reliability
With official WhatsApp Business API messaging, verified sender identity, and branded communication,
users feel confident engaging and transacting on WhatsApp.
That trust has been a key driver in higher conversions and repeat bookings.
Results that matter
With GetGabs powering its WhatsApp operations, 99Pandit has achieved measurable impact:
- 750% increase in online sales within two years
- 60% faster response times through automation
- 40+ hours saved every month by eliminating manual chat handling
Today, 99Pandit continues to scale—confident that customer communication will never be a bottleneck again.
