Can we customize how data from WhatsApp is recorded in Shiprocket?

Of Course. You can customize the way WhatsApp data is recorded in Shiprocket. It consist which data fields go into which fields of Shiprocket, setting up custom formats, and filtering out unwanted information.

How often does the data sync between WhatsApp and Shiprocket?

The data sync between WhatsApp and Shiprocket generally occurs in real-time through instant triggers. And in case of scheduled triggers, it can take a maximum of 15 minutes.

Can I filter or transform data before sending it from WhatsApp to Shiprocket?

Yes, Getgabs enables you to add custom logic or use built-in filters to adjust data as per your requirements.

Is it possible to add conditions to the integration between WhatsApp and Shiprocket?

Absolutely. You can set conditional logic to control the flow of data between WhatsApp and Shiprocket. For example, you can select specific data that you want when certain conditions are met, or you can create if/else statements to manage different results.

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Why WhatsApp Shiprocket Integration

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Real-time Shipping Updates

Keep your clients on loop without them asking for it. Automatically notify them using WhatsApp at every milestone, from order pickup and transit process to the final delivery attempt.

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Direct Delivery Tracking Links

Reduce friction in the post-purchase journey by sharing live and clickable tracking links within WhatsApp chat. It enables customers to check their shipment status with just a click.

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Instant Delivery Confirmation

Provide peace of mind the moment an order reaches its destination. Send automated confirmation messages as soon as Shiprocket marks an order as delivered to make sure it reaches the right person.

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Proactive Exception Handling

Convert a potential negative into a positive. In case of any delay, weather disruption, or failed attempts, inform your clients instantly via WhatsApp to manage expectations and maintain trust.

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Automated Delivery Reminders

Decrease failed delivery attempts by sending automated reminders and coordination instructions on the delivery day. It ensures customers are available to receive their packages.

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Unified Multi-Courier Support

Be it a Delhivery, BlueDart, or Ecom Express through Shiprocket, Getgabs delivers a unified brand experience. Monitor and notify about packages across all courier partners from a single WhatsApp API dashboard.

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Decreased Support Queries

Proactively updating customers can lower "Where is my order?" (WISMO) tickets by up to 70%.

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Branded Experience

Use your own brand name and personalized templates to make the conversation feel more professional and trustworthy.

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Reduced RTO (Return to Origin)

Sending automated COD (Cash on Delivery) confirmations and address verification prompts via WhatsApp ensures the customer is genuine about the order before you ship it.

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