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How 99Pandit scaled bookings and customer communication using Getgabs WhatsApp API

Industry
Religious Services
Company Size
SMB
Region
India
Company
99Pandit

India's most trusted pandit booking platform

99Pandit is India's most trusted online platform for booking verified Vedic pandits for 400+ ceremonies. It includes every type of puja, starting from Griha Pravesh, Satyanaryan Puja, to post-death rituals.

Serving devotees across 70+ cities with 20,000+ pandits, the platform helps families connect with experienced pandits just by tapping a button. It eliminates uncertainty with zero upfront payments, transparent pricing, and ceremony-specific guidance.

As their customer base grew rapidly, their support team was overwhelmed with booking confirmations, pandit assignment messages, reminder follow-ups, and feedback collection, all handled manually over calls and SMS.

99Pandit needed a conversational infrastructure to scale as per devotees' demand. That's why they turn to Getgabs. The results were instant. They successfully transformed their customer communication and achieved 3x faster booking confirmation.

It was the first platform that actually felt built for how we work. Customer queries, bookings, payments, notifications — everything running on WhatsApp from one place. Switching to GetGabs was a no-brainer.

Sumit
Sumit Founder, 99Pandit

From challenges to breakthroughs

How GetGabs bridged the gap between 99Pandit's growing demand and their communication bottlenecks

Challenges Before GetGabs
Manual booking confirmations
Every booking required a manual call or SMS, causing delays and missed messages.
No automated reminders
Reminders for pandit arrival, samagri, and timings were sent manually, leading to confusion.
Low repeat booking rate
No follow-ups after puja, so customers didn't return.
Support team overload
Too many calls about puja details and timings overwhelmed the team.
Difficulty collecting post-puja reviews
Manual follow-up calls led to inconsistent feedback and missed social proof.
Solutions with GetGabs
Instant WhatsApp confirmations
Automated messages with booking ID, pandit details, and summary are sent instantly.
Automated pre-puja reminders
24hr and 2hr reminders with all details sent automatically.
Festival re-booking campaigns
Automated follow-ups for festivals and events to bring customers back.
AI chatbot for instant support
24/7 chatbot handles common queries without human help.
Automated post-puja feedback flow
Automatically triggers star ratings and Google review links 2 hours after the ritual ends.

GetGabs features used

Shared Team Inbox

Manage all customer conversations from one unified inbox. Assign chats to agents, collaborate with your team, and never let a message fall through the cracks.

  • Assign chats to specific agents
  • Internal notes & team comments
  • Real-time agent collaboration
  • Auto-assign by workload or skill
Team Inbox
Shared Team Inbox

Bulk Broadcast

Reach thousands of customers instantly with personalised festival offers, updates, and promotions, all in a single click.

  • Personalised at scale
  • Schedule campaigns in advance
  • Segment audiences smartly
  • Real-time delivery analytics
Bulk Broadcast
Bulk Broadcast

AI Chatbot

Handle hundreds of customer queries simultaneously, including bookings, FAQs and reminders. All without a single human agent needed.

  • 24/7 automated responses
  • Smart intent detection
  • Seamless human handoff
  • Multilingual support
AI Chatbot
AI Chatbot

Automated Workflows

Set it once, run forever. Booking confirmations, reminders and post-puja feedback are all triggered automatically at the right time.

  • Drag & drop flow builder
  • Time-based triggers
  • Conditional logic branches
  • Multi-step drip sequences
Automated Workflows
Automated Workflows

WhatsApp CRM

Every customer conversation, order history, and agent note in one place. Never lose context again, even across team shifts.

  • Full conversation history
  • Agent assignment & handoff
  • Customer labels & tags
  • Shared team inbox
WhatsApp CRM
WhatsApp CRM

Message Templates

Pre-approved puja confirmations, reminders, and offers are ready to send in seconds. No more waiting for Meta approval every time.

  • 100+ ready-to-use templates
  • Fast Meta approval process
  • Dynamic personalisation variables
  • Media & button attachments
Message Templates
Message Templates

Measurable impact within
60 days of going live

3x
Faster booking confirmations
68%
Drop in manual support calls
40%
Rise in repeat bookings
55%
Post-puja feedback rate
2x
Festival campaign revenue
98%
WhatsApp message open rate

Why 99Pandit Chose GetGabs Over Other WhatsApp Solutions

In Built for the Global Indian Diaspora: Whether in India or abroad, traditions remain the same. Getgabs provides regional language support and festival-aware campaigns that align with devotees from Bangalore to the USA.

Official Meta Business Partner: As an official Meta Partner, Getgabs ensures faster template approval and higher messaging limits with zero risk of the account being banned for 99Pandits' need for hundreds of weekly bookings.

All-in-One Platform: 99Pandit's communication was spread across different tools. Getgabs offers them a WhatsApp API, an AI chatbot, a shared team inbox, and bulk broadcasts into a single dashboard.

Rapid Deployment: No months-long onboarding. 99Pandit's automated workflow went live within a week with pre-approved templates, without any technical skills required.

Real-Time Analytics & Campaign Insights: Getgabs enables 99Pandit to monitor open rate, click-through rate, and overall campaign performance in real-time. No guesswork and each decision backed up by data.

End-to-End Data Privacy & Compliance: Getgabs makes sure every interaction is end-to-end encrypted and compliant with WhatsApp's policy to keep the customer data private and safe.

Lessons from 99Pandit's marketing automation case study

Whether you are managing a traditional service-based business or an e-commerce platform, WhatsApp automation is key to scaling with a touch of personalization.

Go where your customers already are

Show up on WhatsApp, where your customers already are, instead of using ignored calls and SMS.

Re-engage customers

Prevent losing customers with well-timed festival campaigns and automated notifications.

Create a seamless customer experience

With instant confirmation, timely reminders, and quick query resolution, you can make customers feel taken care of at every single step.

Streamline your communication efforts

Replace scattered tools and manual processes with a unified and automated platform that scales with your business.

Ready to automate your
customer communication like 99Pandit?

Join thousands of Indian businesses using GetGabs to grow on WhatsApp.