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Take Your SMBs Communication to the Next Level with WhatsApp

Small and Medium-Sized Businesses (SMBs) can use WhatsApp to automate marketing, nurture leads, and resolve support queries instantly.

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WhatsApp for SMBs

Our Trusted Clients

Looks Salon
Mahindra
Skoda
Vegetarian Brand
Zee Business

Understand WhatsApp for SMBs

WhatsApp for SMBs is a use of the WhatsApp Business API to help small and medium businesses effectively connect with their clients. Using it, SMBs can share timely updates, guide customers from interest to purchase, solve queries, and handle conversations more professionally.

WhatsApp Use Cases for Small-Medium Business

Marketing and Sales

  • Promotional campaigns: Use pre-approved message templates to send personalized offers, updates, and promotions to customers directly.
  • Abandoned cart recovery: Send gentle reminders to remind customers about their left items in the cart while including a discount to promote the purchase.
  • Product recommendations and catalogs: Enable customers to view products, browse, and make payments within a single chat window.
  • Abandoned application recovery: Send messages to remind users about their unfinished applications.
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Marketing and Sales

Customer Service and Support

  • Automated responses: Deploy chatbots to respond to FAQs and offer 24/7 customer support.
  • Live chat: Integrate live chat for real-time and human-led support for a better customer experience.
  • Onboarding and post-purchase support: Assist clients in getting started smoothly and provide post-purchase support, like setup tutorials or troubleshooting.
  • Feedback collection: Send automated messages to gather customer feedback on the product or service after usage.
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Customer Service and Support

Operations and Logistics

  • Order and delivery updates: Send automatic order confirmation, shipping updates, and order status to customers to lessen manual follow-ups.
  • Appointment and booking management: Salons, restaurants, doctors, or others can leverage automation for appointment booking, confirmation, and rescheduling to reduce no-shows.
  • Bill and payment reminders: Remind your customers about their utility bills, loan EMIs, and other payments via automated reminders with direct payment links.
  • Event and ticket management: Boost attendance by sharing ticket booking confirmation and event reminders.
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Operations and Logistics

Why WhatsApp Marketing in 2025?

WhatsApp is the one platform that brings together Actionable Notifications & Customer Support!

98%

Open Rates

45-60%

Click Rates

2.60Bn+

Active Users

70%

Engagement Rate

All-in-One Features of WhatsApp Business API

Transform your business operations and customer engagement by switching to WhatsApp automation

WhatsApp Broadcasting

Send bulk tailored messages to unlimited contacts instantly with guaranteed better reach and improved customer engagement without spamming.

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WhatsApp AI Chatbot

Use a Chatbot to automate customer queries, manage FAQs, and offer 24/7 instant support to increase efficiency and reduce manual workload.

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WhatsApp Forms

Collect leads, customer data, and ask for feedback, all within WhatsApp chats using interactive and easy-to-fill forms.

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WhatsApp Blue Tick

Verified your brand with the official blue tick to improve credibility, trust, and customer confidence.

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Click-to-WhatsApp Ads

Convert your ads into a quick WhatsApp chat to enhance lead generation, customer engagement, and sales conversion.

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WhatsApp Payments

Make it easier for customers to purchase, pay, and check out without leaving WhatsApp with secure in-chat payments.

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WhatsApp Drip Campaign

Automate sequential messages to nurture leads, increase conversions, and keep your audience engaged over time.

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WhatsApp Team Inbox

Collaborate with your team by handling all customer conversations in a single dashboard using WhatsApp shared-team inbox.

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WhatsApp Interactive

Engage customers with interactive buttons, lists and reply options that make conversations faster, easier, and actionable.

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WhatsApp Catalog

Display your products or services in the WhatsApp catalog for customers to effortlessly browse and place orders.

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Why WhatsApp Business API for Small Medium Businesses

WhatsApp is managing SMB communication effortlessly and simplifying every engagement faster or more personalized.

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What Our Customers Say on G2 Platform

Awarded for excellence

Best Est. ROI - Enterprise Best Support - Enterprise Best Usability - Small Business
Easiest To Do Business With - Mid-Market Fastest Implementation - Enterprise Momentum Leader

Loved by users everywhere

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    25+ reviews
  • Capterra Logo
    10+ reviews
  • GetApp Logo
    10+ reviews

How Getgabs is Different from Other Business Solution Providers(BSPs)?

Getgabs offers an affordable, secure, and feature-packed WhatsApp Business solution to connect with customers effortlessly.

No Markup Charges: Unbeatable transparent rates with no markup charges.

No Set-Up Charge: Instant access with no set-up charges.

Direct WhatsApp API Access: Smooth integration with the official WhatsApp API.

Instant Approval & Quick Onboarding: Approval in seconds.

Competitive Pricing: Affordable pricing options that fit in your budget.

Secure & Scalable: Enterprise-grade security with a high delivery rate.

Custom Integrations: Seamless integration with existing CRM software and third-party apps.

24/7 Assistance: Comprehensive assistance 24 hours a day.

Join thousands of businesses using Getgabs to automate and scale their WhatsApp communication.

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Explore Industry-wise WhatsApp Use Cases

See how businesses across industries use WhatsApp Business Platform (API).

Education & EdTech

Engage students, automate inquiries, and simplify admissions with WhatsApp.

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Banking & Fintech

Enhance service, streamline KYC, improve security using WhatsApp.

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Healthcare

Book appointments, share health tips, and provide care via WhatsApp.

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Events & Webinars

Boost registrations, reminders, and feedback effortlessly.

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Travel & Tourism

Send itineraries, confirmations, and travel alerts instantly.

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Spas & Salons

Engage customers, send offers, and automate post-sale service via WhatsApp tools.

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Automotive

Schedule test drives and send service reminders via WhatsApp.

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Restaurant & Food Business

Manage orders, updates, and customer engagement easily.

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E-Commerce

Boost sales, order updates, and automated support via WhatsApp.

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Small & Medium Business

Automate orders, replies, and grow sales directly on WhatsApp.

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Enterprises

Scale WhatsApp communication with automation and security.

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Real Estate

Schedule viewings, share listings, and close deals faster with WhatsApp communication tools.

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Department Wise Uses of WhatsApp Business Platform

See how WhatsApp Business Platform helps businesses boost marketing, streamline sales, and improve customer support.

WhatsApp for Marketing

Reach customers instantly with high-engagement broadcasts and personalized offers.

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WhatsApp for Sales

Convert chats into sales with automated workflows, lead management, and fast follow-ups.

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WhatsApp for Support

Provide fast, reliable customer support with instant replies and automated ticket management.

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Frequently Asked Questions