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Transform Customer Support with Seamless WhatsApp Messaging

Manage queries, solve problems, and support customers instantly through WhatsApp, a channel they already trust.

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WhatsApp Customer Support

Our Trusted Clients

Looks Salon
Mahindra
Skoda
Vegetarian Brand
Zee Business

Understand WhatsApp for Support

WhatsApp for support is a great approach for companies to help their customers on the platform they already use in their daily lives. Through the WhatsApp business API, businesses can handle support interactions on a larger scale, offer quick assistance, and automate replies, resulting in an effective and quicker support journey.

Key Features of WhatsApp Business API for Support

#1

AI Chatbot

Offer 24/7 customer support by implementing AI-powered chatbots for quick response to FAQ’s. It helps in reducing the wait time and ensures no customer queries are left ignored, even outside the business hours.

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AI Chatbot
#2

Shared Team Inbox

Bring your entire support interaction within a single shared inbox for better support team collaboration. Track the response time, assign tasks, and resolve queries in a single place, making it ideal for all sizes of business.

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Shared Team Inbox
#3

Forms for Feedback

Integrated forms can be used to gather customer feedback directly via WhatsApp. Keep improving your support experience by gaining actionable insights and understanding customer behavior and satisfaction.

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Forms for Feedback

Why WhatsApp for Support in 2025

WhatsApp is the one platform that brings together Actionable Notifications & Customer Support!

98%

Open Rates

45-60%

Click Rates

2.60Bn+

Active Users

70%

Engagement Rate

How to Use WhatsApp for Support with Getgabs

There are three simple steps to use WhatsApp for marketing purposes:

01

Sign Up

Create a Getgabs account and avail your unified WhatsApp support dashboard within minutes.

02

Add Your Team

Add your support agents, categorize departments, and handle all your customer questions from a single shared inbox.

03

Provide Support

Deliver 24/7 customer support services by using quick replies, automation, and chatbots to resolve issues instantly.

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All-in-One Features of WhatsApp Business API

Transform your business operations and customer engagement by switching to WhatsApp automation

WhatsApp Broadcasting

Send bulk tailored messages to unlimited contacts instantly with guaranteed better reach and improved customer engagement without spamming.

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WhatsApp AI Chatbot

Use a Chatbot to automate customer queries, manage FAQs, and offer 24/7 instant support to increase efficiency and reduce manual workload.

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WhatsApp Forms

Collect leads, customer data, and ask for feedback, all within WhatsApp chats using interactive and easy-to-fill forms.

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WhatsApp Blue Tick

Verified your brand with the official blue tick to improve credibility, trust, and customer confidence.

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Click-to-WhatsApp Ads

Convert your ads into a quick WhatsApp chat to enhance lead generation, customer engagement, and sales conversion.

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WhatsApp Payments

Make it easier for customers to purchase, pay, and check out without leaving WhatsApp with secure in-chat payments.

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WhatsApp Drip Campaign

Automate sequential messages to nurture leads, increase conversions, and keep your audience engaged over time.

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WhatsApp Team Inbox

Collaborate with your team by handling all customer conversations in a single dashboard using WhatsApp shared-team inbox.

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WhatsApp Interactive

Engage customers with interactive buttons, lists and reply options that make conversations faster, easier, and actionable.

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WhatsApp Catalog

Display your products or services in the WhatsApp catalog for customers to effortlessly browse and place orders.

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Explore Industry-wise WhatsApp Use Cases

See how businesses across industries use WhatsApp Business API to engage customers, increase sales, and simplify communication.

Education & EdTech

Engage students, automate inquiries, and simplify admissions with WhatsApp for education.

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Banking & Fintech

Enhance service, streamline KYC, improve security, and boost efficiency with WhatsApp.

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Healthcare

Book appointments, share health tips, and provide personalized care through WhatsApp.

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Travel & Tourism

Send itineraries, confirmations, and real-time travel updates via WhatsApp.

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Automotive

Schedule test drives, send service reminders, and offer instant support using WhatsApp.

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Retail & E-commerce

Boost online sales, send order updates, and automate customer support using WhatsApp.

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Real Estate

Schedule viewings, share listings, and close deals faster with WhatsApp communication tools.

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Restaurant & Food Business

Support clients, provide updates, and manage issues efficiently using WhatsApp.

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Spas & Salons

Engage customers, send offers, and automate post-sale service via WhatsApp tools.

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Events & Webinars

Boost registrations, send reminders, and gather feedback effortlessly via WhatsApp.

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Small & Medium Business

Automate orders, send quick replies, manage customers, and grow sales directly through WhatsApp.

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Enterprises

Modernize communication with automation, secure messaging, and scalable WhatsApp solutions.

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Do more with WhatsApp Apart from Sales

Explore more of what WhatsApp can do for your business

WhatsApp for Marketing

Reach customers instantly with high-engagement broadcasts and personalized offers.

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WhatsApp for Sales

Convert chats into sales with automated workflows, lead management, and fast follow-ups.

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WhatsApp for Support

Provide fast, reliable customer support with instant replies and automated ticket management.

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What Our Customers Say on G2 Platform

Awarded for excellence

Best Est. ROI - Enterprise Best Support - Enterprise Best Usability - Small Business
Easiest To Do Business With - Mid-Market Fastest Implementation - Enterprise Momentum Leader

Loved by users everywhere

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    25+ reviews
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    10+ reviews
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Frequently Asked Questions

Answers to all your queries about our WhatsApp Business API, plans, pricing & more.

Is WhatsApp support available 24/7?
Yes! Businesses can offer 24/7 customer support services using automation, chatbots, or customer service platforms connected to an API. Plus, human agents can take over the chats during working hours as required.
Is WhatsApp suitable for large-scale customer service?
Absolutely. WhatsApp API capabilities such as multi-agent support, automation, and seamless integration enable companies to handle large-volume customer queries simultaneously.
What are the benefits of using WhatsApp for customer service compared to email or phone support?
When compared to email or phone support, WhatsApp delivers real-time messaging, higher engagement, automation, instant response, and easy media sharing for a better customer experience.
Can WhatsApp API replace traditional customer support channels?
Yes. With WhatsApp API, companies can manage almost all their support via automation and multi-agent workflow. However, many companies also keep phone and email as their backup channel.