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Take Your SMBs Communication to the Next Level with WhatsApp

Small and Medium-Sized Businesses (SMBs) can use WhatsApp to automate marketing, nurture leads, and resolve support queries instantly.

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WhatsApp for SMBs

Our Trusted Clients

Looks Salon
Mahindra
Skoda
Vegetarian Brand
Zee Business

Understand WhatsApp for SMBs

WhatsApp for SMBs is a use of the WhatsApp Business API to help small and medium businesses effectively connect with their clients. Using it, SMBs can share timely updates, guide customers from interest to purchase, solve queries, and handle conversations more professionally.

WhatsApp Use Cases for Small-Medium Business

Marketing and Sales

  • Promotional campaigns: Use pre-approved message templates to send personalized offers, updates, and promotions to customers directly.
  • Abandoned cart recovery: Send gentle reminders to remind customers about their left items in the cart while including a discount to promote the purchase.
  • Product recommendations and catalogs: Enable customers to view products, browse, and make payments within a single chat window.
  • Abandoned application recovery: Send messages to remind users about their unfinished applications.
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Marketing and Sales

Customer Service and Support

  • Automated responses: Deploy chatbots to respond to FAQs and offer 24/7 customer support.
  • Live chat: Integrate live chat for real-time and human-led support for a better customer experience.
  • Onboarding and post-purchase support: Assist clients in getting started smoothly and provide post-purchase support, like setup tutorials or troubleshooting.
  • Feedback collection: Send automated messages to gather customer feedback on the product or service after usage.
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Customer Service and Support

Operations and Logistics

  • Order and delivery updates: Send automatic order confirmation, shipping updates, and order status to customers to lessen manual follow-ups.
  • Appointment and booking management: Salons, restaurants, doctors, or others can leverage automation for appointment booking, confirmation, and rescheduling to reduce no-shows.
  • Bill and payment reminders: Remind your customers about their utility bills, loan EMIs, and other payments via automated reminders with direct payment links.
  • Event and ticket management: Boost attendance by sharing ticket booking confirmation and event reminders.
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Operations and Logistics

Why WhatsApp Marketing in 2025?

WhatsApp is the one platform that brings together Actionable Notifications & Customer Support!

98%

Open Rates

45-60%

Click Rates

2.60Bn+

Active Users

70%

Engagement Rate

All-in-One Features of WhatsApp Business API

Transform your business operations and customer engagement by switching to WhatsApp automation

CTWA Ads

Convert Meta ads into personalized WhatsApp conversations to capture leads and answer queries.

Broadcast

Quickly share updates, offers, and announcements to thousands of customers at once.

Drip marketing

Stay engaged with customers through timely reminders, helpful tips, and promotional offers.

Flows

Easily gather clients' details, preferences, and confirmations with no manual work.

Chatbot

Automatically handles queries and quickly replies to FAQs with easy transfer to a human agent.

Shared team inbox

Manage all customer chat, queries, and updates in a single shared inbox for effective collaboration.

AI rewrite

Refine responses for clarity and deliver messages in multiple languages with built-in Gen AI.

Payments

Accept payments directly on WhatsApp with automated billing and receipts.

What Our Customers Say on G2 Platform

Awarded for excellence

Best Est. ROI - Enterprise Best Support - Enterprise Best Usability - Small Business
Easiest To Do Business With - Mid-Market Fastest Implementation - Enterprise Momentum Leader

Loved by users everywhere

  • G2 Logo
    25+ reviews
  • Capterra Logo
    10+ reviews
  • GetApp Logo
    10+ reviews

How Getgabs is Different from Other Business Solution Providers(BSPs)?

Getgabs offers an affordable, secure, and feature-packed WhatsApp Business solution to connect with customers effortlessly.

No Markup Charges: Unbeatable transparent rates with no markup charges.

No Set-Up Charge: Instant access with no set-up charges.

Direct WhatsApp API Access: Smooth integration with the official WhatsApp API.

Instant Approval & Quick Onboarding: Approval in seconds.

Pay-as-You-Go-Pricing: Customers pay only for what they use in a pay-as-you-go model.

Secure & Scalable: Enterprise-grade security with a high delivery rate.

Custom Integrations: Seamless integration with existing CRM software and third-party apps.

24/7 Assistance: Comprehensive assistance 24 hours a day.

Join thousands of businesses using Getgabs to automate and scale their WhatsApp communication.

Get Started with Getgabs Today

Explore More Industry-wise WhatsApp Use Cases

Education & Edtech

Engage students, automate inquiries, and simplify admissions with WhatsApp for education.

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Banking & Fintech

Enhance service, streamline KYC, improve security, and boost efficiency with WhatsApp.

Explore Use Cases

Healthcare

Schedule appointments, share health tips, and provide personalized care through WhatsApp.

Explore Use Cases

Events & Webinars

Boost registrations, send reminders, and gather feedback effortlessly via WhatsApp.

Explore Use Cases

Travel & Tourism

Send itineraries, confirmations, travel alerts, and real-time updates via WhatsApp.

Explore Use Cases

Automotive

Schedule test drives, send service reminders, and offer instant support using WhatsApp.

Explore Use Cases

Real Estate

Schedule viewings, share listings, and close deals faster with WhatsApp communication tools.

Resturant & Food Business

Support clients, provide updates, and manage issues efficiently using WhatsApp.

Explore Use Cases

Spas-Salons

Engage customers, send offers, and automate post-sale service via WhatsApp tools.

Explore Use Cases

E-Commerce

Boost online sales, send order updates, automate customer support, and engage shoppers effectively using WhatsApp.

Explore Use Cases

Small & Medium Business

Automate orders, send quick replies, manage customers, and grow sales directly through WhatsApp.

Explore Use Cases

Enterprises

Modernize communication with automation, secure messaging, and scalable WhatsApp solutions.

Explore Use Cases

Frequently Asked Questions

What types of messages can SMBs send using WhatsApp?
SMBs can share everything from small product details, verification messages, order updates, and even promotional messages. Plus, automation and chatbots can be implemented to manage daily queries.
Do businesses need a separate number to use WhatsApp Business API?
No, not needed. Meta’s newly launched WhatsApp Coexistence features now enable users to use the same mobile number for both the WhatsApp Business App and the WhatsApp Business API.
Can I integrate WhatsApp with other tools I use for my business?
Of course! You can integrate your WhatsApp with various CRM systems, marketing tools, and help desks for a smoother workflow.
Does WhatsApp support multilingual communication for SMBs?
Yes, WhatsApp enables companies to connect with their customer in several different languages. Using API, you can even set up multilingual chatbots to offer personalized language support to clients.