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Drive More Orders and Conversions with WhatsApp for E-commerce

Manage orders instantly, share product updates, send offers, and support customers with ease! Be it a fashion store, online marketplace, or electronic brand, WhatsApp helps e-commerce businesses reach their customers more effectively and sell quickly.

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WhatsApp for E-commerce

Our Trusted Clients

Looks Salon
Mahindra
Skoda
Vegetarian Brand
Zee Business

Understand WhatsApp for E-commerce

WhatsApp for E-commerce is the use of WhatsApp Business API to ease the way online stores connect with customers. Through this, businesses can send real-time shipment updates, order confirmations, and abandoned cart reminders. With its AI-powered chatbots, they can offer 24/7 customer support services. Compared to calls and SMS, it offers better open rate, delivery rate, and multimedia support to firms. WhatsApp enhances the buyer experience by ensuring it is more intimate and interactive throughout the journey of product discovery and after-sales.

WhatsApp Use Cases for E-commerce

Product Discovery & Catalog Sharing

  • Send the product catalogs online through direct WhatsApp.
  • Promote new arrivals, seasonal collections, and best-sellers with rich media.
  • Allow customers to ask questions, browse, and place orders quickly.
  • Show tailored product bundles or “frequently buy together” recommendations to boost order value.
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Product Discovery & Catalog Sharing

Run Click-to-WhatsApp Ad Campaigns

  • Drive traffic from Instagram and Facebook ads to WhatsApp.
  • Let clients start the conversation with just a click.
  • Boost conversion by blending personalized communication with targeted advertising.
  • Enables clients to quickly ask for a product demo and price with just a click.
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Run Click-to-WhatsApp Ad Campaigns

Order Confirmations & Updates

  • Send order confirmation with digital invoices quickly.
  • Share real-time updates about order status, shipping, and packaging.
  • Give tracking links to customers to update them on their orders.
  • Keep clients well-informed about their orders to reduce queries and improve satisfaction.
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Order Confirmations & Updates

Abandoned Cart Recovery

  • Share automated abandoned cart reminders to complete purchases.
  • Send promotional offers and discounts to encourage buying.
  • Minimize revenue loss by converting abandoned carts into sales.
  • Send messages with time-sensitive deals or limited stock to create urgency and promote purchase.
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Abandoned Cart Recovery

Customer Support & Assistance

  • Manage product queries, payment issues, and return requests within a single chat.
  • Implement chatbot offers repose to commonly asked questions related to return timeline and shipping policies.
  • Deliver instant and real-time responses to build trust.
  • Transfer complex issues to human agents directly within WhatsApp for instant support.
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Customer Support & Assistance

Collect Payments Directly via WhatsApp

  • Send secure payment links to make instant purchases.
  • Accepts payments in WhatsApp using UPI, wallets, net banking, or cards.
  • Facilitate checkout procedure, reduce the drop-offs, and improve conversion.
  • Send automated reminders to remind them about their pending payments.
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Collect Payments Directly via WhatsApp

Promotions & Personalized Offers

  • Send festive offers, flash sales, and exclusive offers to specific clients.
  • Make offers personalized on the basis of the browsing history or what one has bought before.
  • Turn customers into loyal customers through customized promotions.
  • Increase sales by sending the right offer to the right customer at the right time.
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Promotions & Personalized Offers

Post-Purchase Engagement & Feedback

  • Request feedback and reviews from customers upon delivery.
  • Send reward points, referral programmes, or promotion vouchers.
  • Enhance long-term relationships through post-purchase engagement campaigns.
  • Send personalized thank-you messages with tailored product recommendations to keep customers engaged.
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Post-Purchase Engagement & Feedback

Why WhatsApp Marketing in 2025?

WhatsApp is the one platform that brings together Actionable Notifications & Customer Support!

98%

Open Rates

45-60%

Click Rates

2.60Bn+

Active Users

70%

Engagement Rate

All-in-One Features of WhatsApp Business API

Transform your business operations and customer engagement by switching to WhatsApp automation

CTWA Ads

Convert Meta ads into personalized WhatsApp conversations to capture leads and answer queries.

Broadcast

Quickly share updates, offers, and announcements to thousands of customers at once.

Drip marketing

Stay engaged with customers through timely reminders, helpful tips, and promotional offers.

Flows

Easily gather clients' details, preferences, and confirmations with no manual work.

Chatbot

Automatically handles queries and quickly replies to FAQs with easy transfer to a human agent.

Shared team inbox

Manage all customer chat, queries, and updates in a single shared inbox for effective collaboration.

AI rewrite

Refine responses for clarity and deliver messages in multiple languages with built-in Gen AI.

Payments

Accept payments directly on WhatsApp with automated billing and receipts.

Why Use WhatsApp Business API for E-commerce?

WhatsApp has changed the e-commerce world by offering real-time, safe, and personal interactions. It boosts their experience and helps them sell more.

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What Our Customers Say on G2 Platform

Awarded for excellence

Best Est. ROI - Enterprise Best Support - Enterprise Best Usability - Small Business
Easiest To Do Business With - Mid-Market Fastest Implementation - Enterprise Momentum Leader

Loved by users everywhere

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    25+ reviews
  • Capterra Logo
    10+ reviews
  • GetApp Logo
    10+ reviews

How Getgabs is Different from Other BSPs for Travel Businesses?

Getgabs offers an affordable, secure, and feature-packed WhatsApp Business solution to connect with customers effortlessly.

No Markup Charges: Unbeatable transparent rates with no markup charges.

No Set-Up Charge: Instant access with no set-up charges.

Direct WhatsApp API Access: Smooth integration with the official WhatsApp API.

Instant Approval & Quick Onboarding: Approval in seconds.

Pay-as-You-Go-Pricing: Customers pay only for what they use in a pay-as-you-go model.

Secure & Scalable: Enterprise-grade security with a high delivery rate.

Custom Integrations: Seamless integration with existing CRM software and third-party apps.

24/7 Assistance: Comprehensive assistance 24 hours a day.

Join thousands of businesses using Getgabs to automate and scale their WhatsApp communication.

Get Started with Getgabs Today

Explore More Industry-wise WhatsApp Use Cases

Education & Edtech

Engage students, automate inquiries, and simplify admissions with WhatsApp for education.

Explore Use Cases

Banking & Fintech

Enhance service, streamline KYC, improve security, and boost efficiency with WhatsApp.

Explore Use Cases

Healthcare

Schedule appointments, share health tips, and provide personalized care through WhatsApp.

Explore Use Cases

Events & Webinars

Boost registrations, send reminders, and gather feedback effortlessly via WhatsApp.

Explore Use Cases

Travel & Tourism

Send itineraries, confirmations, travel alerts, and real-time updates via WhatsApp.

Explore Use Cases

Resturant & Food Business

Support clients, provide updates, and manage issues efficiently using WhatsApp.

Explore Use Cases

E-Commerce

Boost online sales, send order updates, automate customer support, and engage shoppers effectively using WhatsApp.

Explore Use Cases

Frequently Asked Questions

Can customers place orders directly through WhatsApp?
Yes, WhatsApp API enables e-commerce brands to display a product list, take orders, and confirm sales through chat.
Can WhatsApp recover abandoned carts?
Yes, using WhatsApp, e-commerce brands can send automatic cart recovery reminders with additional discounts to encourage customers to complete the purchase.
Do customers need a new app to shop via WhatsApp?
No, the best part about this platform is that customers do not need to switch anywhere else. They can place orders directly through WhatsApp, and the business will handle the rest from the backend.
Can WhatsApp integrate with my e-commerce store?
Yes, you can integrate WhatsApp with platforms like WooCommerce, Shopify, and Magento, as well as a custom e-commerce store.
Is it possible to process payments directly on WhatsApp?
Yes. Businesses can share secure payment links so customers can complete transactions via WhatsApp Pay and an in-app payment service. It lets users send and receive money in their connected UPI on WhatsApp.
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