Let your customers pay without leaving the chat, quick, secure, and smooth right inside WhatsApp.
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WhatsApp Payments is an in-chat payment feature that lets both businesses and users send and receive money without exiting WhatsApp. WhatsApp Business API enables sending of even dynamic payment requests, including order details, payment links, or UPI options, all in a single chat.
Allow your customers to complete the purchase within a chat without switching to another app or website. It makes the buying experience smoother and faster.
All the payments you make with WhatsApp payments are secure via WhatsApp encryption and UPI verification, making transactions stress-free.
Provide in-chat payment options to customers for simple checkouts. It reduces drop-offs, keeps customers engaged, and improves conversion rate.
From browsing to payments, do everything within a single platform. Clients can browse, decide, and complete the payment without any friction or hassle.
Gain customer trust with an encrypted and verified payment option to make your brand look more reliable, improving customer satisfaction and repeat business.
A customer messages on WhatsApp, asking or showing interest in your product or services.
The chatbot or agent shares order details, including order ID, billing amount, dynamic payment link, or UPI option.
Now the customer will click “review and pay” to review the order details and choose their preferred mode of payment, like UPI or card.
Payment will be made through secure online payment gateways, such as Razorpay or PayU, for safer transactions.
After the payment is successful, the system will send a confirmation message on WhatsApp and automatically update the order status.
Discover powerful WhatsApp features that help you engage customers, boost sales, and simplify communication — all in one platform.
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See how WhatsApp Business Platform helps businesses boost marketing, streamline sales, and improve customer support.
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