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Official Meta Partner

Manage WhatsApp Chats Smarter with Shared Team Inbox

Handle customer conversations, assign agents, and track performance, all from a single, unified WhatsApp inbox.

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WhatsApp Team Inbox

Our Trusted Clients

Looks Salon
Mahindra
Skoda
Vegetarian Brand
Zee Business

What is WhatsApp Team Inbox?

WhatsApp Team Inbox is a shared dashboard that lets multiple employees manage customer messages from one WhatsApp number. It's a key feature of Meta WhatsApp API, and it eliminates the need for individual accounts.

Key Features of WhatsApp Team Inbox

One WhatsApp Number, Multiple Team Members

Handle each customer's messages without the effort of handling different WhatsApp numbers.

  • Access every chat from a single or unified dashboard.
  • Add agents from 5 to 100, with different logins under the same WhatsApp number.
  • Never missed a message with quick AI-powered bot replies.
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One Number Multiple Team

Effortless Agent-to-Agent Communication

No need to take screenshots or switch chats to seek help anymore.

  • Directly assign chat or queries within the same interface.
  • Tag agents or handover tickets effectively.
  • Collaborate easily without leaving the WhatsApp screen.
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Agent-to-Agent Communication

Templates & Quick Replies

Increase accuracy and speed with pre-defined WhatsApp message templates and reply faster during communication.

  • Immediately reply to common FAQs, delivery updates, and general queries.
  • Optimize scalable and professional engagement every time.
  • Minimizes response time while enhancing customer experience.
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Templates & Quick Replies

How It Works

Follow these simple steps to setup and run CTWA ads.

1

Connect Number

Integrate your WhatsApp business number faster with the shared inbox.

2

Add Team

Add your team members to collaborate and handle chats together.

3

Assign Chats

Direct messages to the right agents to prevent overlaps.

4

Collaborate Instantly

Reply faster, leave internal messages, and work together effortlessly.

Explore More WhatsApp Business API Features

Discover powerful WhatsApp features that help you engage customers, boost sales, and simplify communication — all in one platform.

WhatsApp Broadcasting

Send bulk tailored messages to unlimited contacts instantly with guaranteed better reach and improved customer engagement without spamming.

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WhatsApp AI Chatbot

Use a Chatbot to automate customer queries, manage FAQs, and offer 24/7 instant support to increase efficiency and reduce manual workload.

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WhatsApp Forms

Collect leads, customer data, and ask for feedback, all within WhatsApp chats using interactive and easy-to-fill forms.

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WhatsApp Blue Tick

Verified your brand with the official blue tick to improve credibility, trust, and customer confidence.

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Click-to-WhatsApp Ads

Convert your ads into a quick WhatsApp chat to enhance lead generation, customer engagement, and sales conversion.

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WhatsApp Payments

Make it easier for customers to purchase, pay, and check out without leaving WhatsApp with secure in-chat payments.

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WhatsApp Drip Campaign

Automate sequential messages to nurture leads, increase conversions, and keep your audience engaged over time.

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WhatsApp Team Inbox

Collaborate with your team by handling all customer conversations in a single dashboard using WhatsApp shared-team inbox.

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WhatsApp Interactive

Engage customers with interactive buttons, lists and reply options that make conversations faster, easier, and actionable.

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WhatsApp Catalog

Display your products or services in the WhatsApp catalog for customers to effortlessly browse and place orders.

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Explore Industry-wise WhatsApp Use Cases

See how businesses across industries use WhatsApp Business Platform(API) to engage customers, increase sales, and simplify communication.

Education & EdTech

Engage students, automate inquiries, and simplify admissions with WhatsApp for education.

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Banking & Fintech

Enhance service, streamline KYC, improve security, and boost efficiency with WhatsApp.

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Healthcare

Book appointments, share health tips, and provide personalized care through WhatsApp.

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Travel & Tourism

Send itineraries, confirmations, and real-time travel updates via WhatsApp.

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Automotive

Schedule test drives, send service reminders, and offer instant support using WhatsApp.

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Retail & E-commerce

Boost online sales, send order updates, and automate customer support using WhatsApp.

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Real Estate

Schedule viewings, share listings, and close deals faster with WhatsApp communication tools.

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Restaurant & Food Business

Support clients, provide updates, and manage issues efficiently using WhatsApp.

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Spas & Salons

Engage customers, send offers, and automate post-sale service via WhatsApp tools.

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Events & Webinars

Boost registrations, send reminders, and gather feedback effortlessly via WhatsApp.

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Small & Medium Business

Automate orders, send quick replies, manage customers, and grow sales directly through WhatsApp.

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Enterprises

Modernize communication with automation, secure messaging, and scalable WhatsApp solutions.

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What Our Customers Say on G2 Platform

Awarded for excellence

Best Est. ROI - Enterprise Best Support - Enterprise Best Usability - Small Business
Easiest To Do Business With - Mid-Market Fastest Implementation - Enterprise Momentum Leader

Loved by users everywhere

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    25+ reviews
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    10+ reviews
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Department Wise Uses of WhatsApp Business Platform

See how WhatsApp Business Platform helps businesses boost marketing, streamline sales, and improve customer support.

WhatsApp for Marketing

Reach customers instantly with high-engagement broadcasts and personalized offers.

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WhatsApp for Sales

Convert chats into sales with automated workflows, lead management, and fast follow-ups.

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WhatsApp for Support

Provide fast, reliable customer support with instant replies and automated ticket management.

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Frequently Asked Questions