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Boost Customer Engagement Using WhatsApp Messages with Interactive Buttons

Drive customer engagement and actions by adding buttons in an interactive message

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WhatsApp Interactive Messages

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Looks Salon
Mahindra
Skoda
Vegetarian Brand
Zee Business

What is WhatsApp Interactive Message

A WhatsApp interactive message is a type of message that includes clickable buttons. It’s a WhatsApp Business API feature allowing users to take immediate actions with a single tap instead of typing directly within the message.

Types of Interactive Messages

Reply Buttons

Allows the user to give a quick reply consisting of three button options (e.g., to continue a conversation, reorder, or complete a task) with a single click

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Reply Buttons

List Messages

Give a menu of up to 10 scrollable options to let users choose what they want. For example, checking FAQs, viewing the restaurant menu, and the nearby store.

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List Messages

Single-Product Messages

Display your specific product with its details and call-to-action button, great for promoting offers and bestsellers.

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Single Product Messages

Multi-Product Messages

Show up to 30 products in a scrollable format, making it easier for customers to see all product categories and bundles.

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Multi Product Messages

Location Request Messages

Ask your clients to share their location with a single click for easier delivery and finding the nearby store.

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Location Request Messages

Flow Messages

Help users to complete step-by-step processes such as sign-ups, bookings, or surveys.

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Flow Messages

Why Should Businesses Use WhatsApp Interactive Messages?

Boost Engagement

The buttons and quick replies can be used to improve the response rate and make the users act without delay.

Enhance Customer Experience

Customers can do all things within a conversation; they can find information and take actions like booking and purchasing.

Increase Conversions

User experience becomes much easier with the help of call-to-action buttons and transforms the chat into a conversion.

Automate Communication

Use WhatsApp interactive messages to automate workflow to send instant responses and save time.

Why WhatsApp Interactive Messages

How to Create Interactive Messages Using Getgabs

#1

Create an Account

Sign up for a Getgabs account to create and send interactive button messages via WhatsApp.

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Create an Account
#2

Click Automation Tab

Go to the automation tab at the Getgabs panel and click on “Create New Auto Reply” to start creating your interactive message.

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Click Automation Tab
#3

Design Your Interactive Message

Now choose the interactive messages that you want, like Location Requests, Quick Replies, Forms/Flows, or CTA Buttons. Then customize the message and actions.

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Design Interactive Message

Explore More WhatsApp Business API Features

Discover powerful WhatsApp features that help you engage customers, boost sales, and simplify communication — all in one platform.

WhatsApp Broadcasting

Send bulk tailored messages to unlimited contacts instantly with guaranteed better reach and improved customer engagement without spamming.

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WhatsApp AI Chatbot

Use a Chatbot to automate customer queries, manage FAQs, and offer 24/7 instant support to increase efficiency and reduce manual workload.

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WhatsApp Forms

Collect leads, customer data, and ask for feedback, all within WhatsApp chats using interactive and easy-to-fill forms.

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WhatsApp Blue Tick

Verified your brand with the official blue tick to improve credibility, trust, and customer confidence.

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Click-to-WhatsApp Ads

Convert your ads into a quick WhatsApp chat to enhance lead generation, customer engagement, and sales conversion.

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WhatsApp Payments

Make it easier for customers to purchase, pay, and check out without leaving WhatsApp with secure in-chat payments.

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WhatsApp Drip Campaign

Automate sequential messages to nurture leads, increase conversions, and keep your audience engaged over time.

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WhatsApp Team Inbox

Collaborate with your team by handling all customer conversations in a single dashboard using WhatsApp shared-team inbox.

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WhatsApp Interactive

Engage customers with interactive buttons, lists and reply options that make conversations faster, easier, and actionable.

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WhatsApp Catalog

Display your products or services in the WhatsApp catalog for customers to effortlessly browse and place orders.

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Frequently Asked Questions

Answers to all your queries about our WhatsApp Business API, plans, pricing & more.

Can I use Interactive Messages for marketing campaigns?
Yes, you can use Interactive messages for running your marketing campaigns. They help you promote, collect feedback, guide users via the sales funnel, and generate leads.
Can I customize the functions of WhatsApp interactive buttons?
Of Course, WhatsApp interactive buttons can be personalized for actions such as sending instant replies, triggering certain actions, or opening links.
Are Interactive Messages supported on all devices?
Yes, from Android, iOS, and WhatsApp Web, the interactive messages seamlessly work across all of them.Yes. You can customize WhatsApp forms like add your own queries, branding, and automation - hence it feels aligned with your business.
Do I need the WhatsApp Business API to send Interactive Messages?
Absolutely, you can only access interactive buttons via the official WhatsApp Business API. It is not available on your normal WhatsApp Business App.
Is there a limit on the WhatsApp button?
Yes, there is. Each button can only have up to 30 characters, and everyone must be unique. Plus, you can add a ten-reply button and a five-list option in each message, and the title section is limited to 24 characters with emoji support in the template message.