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Expand Your Restaurant & Food Business with WhatsApp

Handle reservations instantly, manage online orders, send promotions, and support customers with ease! Whether it is a restaurant, cloud kitchen, food delivery businesses, or cafe, WhatsApp provides a smart means of reaching customers and serving them quickly.

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WhatsApp for Restaurant and Food Business

Our Trusted Clients

Looks Salon
Mahindra
Skoda
Vegetarian Brand
Zee Business

Understand WhatsApp for Restaurants & Food Business

WhatsApp for Restaurant & Food Business is leveraging the potential of WhatsApp Business API to enhance the communication between its customers and the food brand. Be it a restaurant or cafe, it allows you to verify bookings, share e-menus, and provide 24x7 customer support through a chatbot. Compared to other traditional ways like SMS or calling, the tools provide a better open rate and rich conversations with menus, images, and videos. From first table booking to after their meal or delivery, WhatsApp keeps them engaged and comes back again and again.

WhatsApp Use Cases for Restaurant & Food Business

Table Reservations & Booking Confirmations

  • Allow customers to make a table reservation via WhatsApp.
  • Send automatic confirmations, including reservation details and QR codes to check in easily.
  • Reduce no-shows through automatic booking reminders.
  • Customers can easily inquire about availability and join the waitlist via WhatsApp.
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Table Reservations & Booking Confirmations

Online Orders & Delivery Updates

  • Take food orders directly through WhatsApp chat using interactive menus.
  • Send real-time delivery updates, tracking links, and estimated arrival times.
  • Share order confirmations, digital receipts, and payment status updates in real-time.
  • Enable customers to re-order past meals directly via WhatsApp to save time.
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Online Orders & Delivery Updates

Digital Menu Sharing

  • Send digital menus including PDFs, images, or interactive catalogs via WhatsApp.
  • Instantly updates about new menus regarding seasonal specials or combos.
  • Ease the ordering process by linking menu items with a quick purchase option.
  • Highlight popular dishes to boost orders on WhatsApp.
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Digital Menu Sharing

Promotions & Special Offers

  • Send seasonal discounts, exclusive offers, and happy hour offers directly to your clients.
  • Share targeted offers depending on the preferences of the customers and their previous purchases.
  • Promote time-sensitive promotional messages to increase sales during slow hours.
  • Send personalized offers on birthdays and anniversaries to boost loyalty.
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Promotions & Special Offers

Customer Support & Assistance

  • Instant resolution to customer queries, delivery issues, and cancellations via chatbot.
  • Utilize a WhatsApp chatbot to answer frequently asked questions about delivery and cafe hours.
  • Ensure instant resolution to queries without waiting too long.
  • Inform customers about menu changes and delays in real-time.
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Customer Support & Assistance

Collect Payment Directly via WhatsApp

  • Share secure payment links for reservations and food orders.
  • Accept payments through WhatsApp via UPI, cards, or net banking.
  • Simplify the checkout to eliminate drop-offs and increase conversion.
  • Send payment confirmation or a digital receipt directly on WhatsApp.
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Collect Payment Directly via WhatsApp

Feedback & Loyalty Programs

  • Ask for post-order or post-dining feedback via WhatsApp surveys.
  • Repeat purchases by sending loyalty points, coupons, and rewards.
  • Strengthen customer relationships by acknowledging customer feedback and offering customized offers.
  • Suggest dishes and offers based on customers' past orders for repetitive visits.
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Feedback & Loyalty Programs

Why WhatsApp Marketing in 2025?

WhatsApp is the one platform that brings together Actionable Notifications & Customer Support!

98%

Open Rates

45-60%

Click Rates

2.60Bn+

Active Users

70%

Engagement Rate

All-in-One Features of WhatsApp Business API

Transform your business operations and customer engagement by switching to WhatsApp automation

CTWA Ads

Convert Meta ads into personalized WhatsApp conversations to capture leads and answer queries.

Broadcast

Quickly share updates, offers, and announcements to thousands of customers at once.

Drip marketing

Stay engaged with customers through timely reminders, helpful tips, and promotional offers.

Flows

Easily gather clients' details, preferences, and confirmations with no manual work.

Chatbot

Automatically handles queries and quickly replies to FAQs with easy transfer to a human agent.

Shared team inbox

Manage all customer chat, queries, and updates in a single shared inbox for effective collaboration.

AI rewrite

Refine responses for clarity and deliver messages in multiple languages with built-in Gen AI.

Payments

Accept payments directly on WhatsApp with automated billing and receipts.

Why Use WhatsApp Business API for Restaurants & Food Businesses?

WhatsApp is changing the way restaurants and food businesses connect with customers, making conversation more personal, quicker, and convenient.

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What Our Customers Say on G2 Platform

Awarded for excellence

Best Est. ROI - Enterprise Best Support - Enterprise Best Usability - Small Business
Easiest To Do Business With - Mid-Market Fastest Implementation - Enterprise Momentum Leader

Loved by users everywhere

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    25+ reviews
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    10+ reviews
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    10+ reviews

How Getgabs is Different from Other BSPs for Travel Businesses?

Getgabs offers an affordable, secure, and feature-packed WhatsApp Business solution to connect with customers effortlessly.

No Markup Charges: Unbeatable transparent rates with no markup charges.

No Set-Up Charge: Instant access with no set-up charges.

Direct WhatsApp API Access: Smooth integration with the official WhatsApp API.

Instant Approval & Quick Onboarding: Approval in seconds.

Pay-as-You-Go-Pricing: Customers pay only for what they use in a pay-as-you-go model.

Secure & Scalable: Enterprise-grade security with a high delivery rate.

Custom Integrations: Seamless integration with existing CRM software and third-party apps.

24/7 Assistance: Comprehensive assistance 24 hours a day.

Join thousands of businesses using Getgabs to automate and scale their WhatsApp communication.

Get Started with Getgabs Today

Explore More Industry-wise WhatsApp Use Cases

Education & Edtech

Engage students, automate inquiries, and simplify admissions with WhatsApp for education.

Explore Use Cases

Banking & Fintech

Enhance service, streamline KYC, improve security, and boost efficiency with WhatsApp.

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Healthcare

Schedule appointments, share health tips, and provide personalized care through WhatsApp.

Explore Use Cases

Events & Webinars

Boost registrations, send reminders, and gather feedback effortlessly via WhatsApp.

Explore Use Cases

Travel & Tourism

Send itineraries, confirmations, travel alerts, and real-time updates via WhatsApp.

Explore Use Cases

Resturant & Food Business

Support clients, provide updates, and manage issues efficiently using WhatsApp.

Explore Use Cases

E-Commerce

Boost online sales, send order updates, automate customer support, and engage shoppers effectively using WhatsApp.

Explore Use Cases

Frequently Asked Questions

Can customers place food orders directly through WhatsApp?
Yes, using WhatsApp Business API, a restaurant can let its customers browse items, place orders, and get instant confirmation, all within a single platform.
Can WhatsApp send delivery updates automatically?
Of course! Delivery services and restaurants can use WhatsApp to send automated updates on order status and share tracking links to keep customer well-informed about their food orders.
Do customers need to download a new app to order via WhatsApp?
No, no separate download of any other app is required. Customers can simply order their meals from their usual WhatsApp in their favourite restaurants.
Is WhatsApp suitable for small restaurants as well as large chains?
Yes, WhatsApp is best suited for both small and large food businesses. It can handle small orders for small cafes as well as thousands in one go for larger ones.
Can payments be collected via WhatsApp?
Yes, certainly! With WhatsApp, restaurants are able to send safe payment links to receive payments. It allows customers to pay securely and directly through WhatsApp Pay.
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