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Capture Leads and Streamline Customer Interactions Using WhatsApp Forms

Use interactive forms and automated flows to gather client feedback, information, and orders directly on WhatsApp.

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WhatsApp Forms

Our Trusted Clients

Looks Salon
Mahindra
Skoda
Vegetarian Brand
Zee Business

What is WhatsApp Form

WhatsApp form is a digital form designed to collect information from customers directly within the chat interface. It’s a key feature of the official WhatsApp API, used for various purposes such as collecting feedback, generating quality leads, scheduling appointments, and registering for events.

Why WhatsApp Forms

Higher completion rates:

Users find WhatsApp forms quick and easy to fill out as it open directly in WhatsApp, leading to more completions.

Enhanced user experience

Improve user experience and make the process smooth and convenient. Users do not need to switch between apps or open a browser.

Instant follow-up

When a form is submitted, automated replies or messages can be sent quickly, improving conversion rates.

Real-time CRM integration

Replies are automatically synced with CRM for immediate tagging, lead monitoring, and workflow automation.

Streamlined processes

Manage appointments, product inquiries, or quote requests seamlessly without repeated questions or manual steps.

Why WhatsApp Forms

Common Use Cases of WhatsApp Forms

#1

Lead Generation

Collect customer details and interests for new sales opportunities.

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Lead Generation
#2

Appointment Booking

Let users book appointments for services like doctor visits, salons, or car maintenance directly within the WhatsApp chat.

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Appointment Booking
#3

Feedback and Surveys

Get user feedback on products in an organized format that is quick and easy for customers to respond to.

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Feedback and Surveys
#4

Requests for Quotes(RFQs)

Improve the method of collecting important information for high-value quotes, mainly in B2B or high-ticket sectors.

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Requests for Quotes
#5

Product recommendations

Lead users via a series of queries to prefer the right product to align with their needs.

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Product Recommendations

Explore More WhatsApp Business API Features

Discover powerful WhatsApp features that help you engage customers, boost sales, and simplify communication — all in one platform.

WhatsApp Broadcasting

Send bulk tailored messages to unlimited contacts instantly with guaranteed better reach and improved customer engagement without spamming.

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WhatsApp AI Chatbot

Use a Chatbot to automate customer queries, manage FAQs, and offer 24/7 instant support to increase efficiency and reduce manual workload.

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WhatsApp Forms

Collect leads, customer data, and ask for feedback, all within WhatsApp chats using interactive and easy-to-fill forms.

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WhatsApp Blue Tick

Verified your brand with the official blue tick to improve credibility, trust, and customer confidence.

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Click-to-WhatsApp Ads

Convert your ads into a quick WhatsApp chat to enhance lead generation, customer engagement, and sales conversion.

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WhatsApp Payments

Make it easier for customers to purchase, pay, and check out without leaving WhatsApp with secure in-chat payments.

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WhatsApp Drip Campaign

Automate sequential messages to nurture leads, increase conversions, and keep your audience engaged over time.

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WhatsApp Team Inbox

Collaborate with your team by handling all customer conversations in a single dashboard using WhatsApp shared-team inbox.

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WhatsApp Interactive

Engage customers with interactive buttons, lists and reply options that make conversations faster, easier, and actionable.

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WhatsApp Authentication

Send OTPs with 99% reliability and secure logins using WhatsApp’s end-to-end encrypted, one-tap authentication.

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WhatsApp Catalog

Display your products or services in the WhatsApp catalog for customers to effortlessly browse and place orders.

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Explore Industry-wise WhatsApp Use Cases

See how businesses across industries use WhatsApp Business Platform(API) to engage customers, increase sales, and simplify communication.

Education & EdTech

Engage students, automate inquiries, and simplify admissions with WhatsApp for education.

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Banking & Fintech

Enhance service, streamline KYC, improve security, and boost efficiency with WhatsApp.

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Healthcare

Book appointments, share health tips, and provide personalized care through WhatsApp.

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Travel & Tourism

Send itineraries, confirmations, and real-time travel updates via WhatsApp.

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Automotive

Schedule test drives, send service reminders, and offer instant support using WhatsApp.

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Retail & E-commerce

Boost online sales, send order updates, and automate customer support using WhatsApp.

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Real Estate

Schedule viewings, share listings, and close deals faster with WhatsApp communication tools.

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Restaurant & Food Business

Support clients, provide updates, and manage issues efficiently using WhatsApp.

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Spas & Salons

Engage customers, send offers, and automate post-sale service via WhatsApp tools.

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Events & Webinars

Boost registrations, send reminders, and gather feedback effortlessly via WhatsApp.

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Small & Medium Business

Automate orders, send quick replies, manage customers, and grow sales directly through WhatsApp.

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Enterprises

Modernize communication with automation, secure messaging, and scalable WhatsApp solutions.

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What Our Customers Say on G2 Platform

Awarded for excellence

Best Est. ROI - Enterprise Best Support - Enterprise Best Usability - Small Business
Easiest To Do Business With - Mid-Market Fastest Implementation - Enterprise Momentum Leader

Loved by users everywhere

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    25+ reviews
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    10+ reviews
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Department Wise Uses of WhatsApp Business Platform

See how WhatsApp Business Platform helps businesses boost marketing, streamline sales, and improve customer support.

WhatsApp for Marketing

Reach customers instantly with high-engagement broadcasts and personalized offers.

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WhatsApp for Sales

Convert chats into sales with automated workflows, lead management, and fast follow-ups.

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WhatsApp for Support

Provide fast, reliable customer support with instant replies and automated ticket management.

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Frequently Asked Questions