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Official Meta Partner

Manage WhatsApp Chats Smarter with Shared Team Inbox

Handle customer conversations, assign agents, and track performance, all from a single, unified WhatsApp inbox.

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WhatsApp Team Inbox

Our Trusted Clients

Looks Salon
Mahindra
Skoda
Vegetarian Brand
Zee Business

What is WhatsApp Team Inbox?

WhatsApp team inbox is a shared dashboard that allows multiple employees to manage and respond to customer messages from a single WhatsApp number, instead of using individual accounts.

Why run Ads that Click to WhatsApp?

One WhatsApp Number, Multiple Team Members

Handle each customer's messages without the effort of handling different WhatsApp numbers.

  • Access every chat from a single or unified dashboard.
  • Add agents from 5 to 100, with different logins under the same WhatsApp number.
  • Never missed a message with quick AI-powered bot replies.
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One Number Multiple Team

Effortless Agent-to-Agent Communication

No need to take screenshots or switch chats to seek help anymore.

  • Directly assign chat or queries within the same interface.
  • Tag agents or handover tickets effectively.
  • Collaborate easily without leaving the WhatsApp screen.
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Agent-to-Agent Communication

Templates & Quick Replies

Increase accuracy and speed with pre-defined WhatsApp message templates and reply faster during communication.

  • Immediately reply to common FAQs, delivery updates, and general queries.
  • Optimize scalable and professional engagement every time.
  • Minimizes response time while enhancing customer experience.
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Templates & Quick Replies

How It Works

Follow these simple steps to setup and run CTWA ads.

1

Connect Number

Integrate your WhatsApp business number faster with the shared inbox.

2

Add Team

Add your team members to collaborate and handle chats together.

3

Assign Chats

Direct messages to the right agents to prevent overlaps.

4

Collaborate Instantly

Reply faster, leave internal messages, and work together effortlessly.

Explore More WhatsApp Business API Features

Discover powerful WhatsApp features that help you engage customers, boost sales, and simplify communication — all in one platform.

WhatsApp Broadcasting

Send bulk tailored messages to unlimited contacts instantly with guaranteed better reach and improved customer engagement without spamming.

➜ Learn more

WhatsApp AI Chatbot

Use a Chatbot to automate customer queries, manage FAQs, and offer 24/7 instant support to increase efficiency and reduce manual workload.

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WhatsApp Forms

Collect leads, customer data, and ask for feedback, all within WhatsApp chats using interactive and easy-to-fill forms.

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WhatsApp Blue Tick

Verified your brand with the official blue tick to improve credibility, trust, and customer confidence.

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Click-to-WhatsApp Ads

Convert your ads into a quick WhatsApp chat to enhance lead generation, customer engagement, and sales conversion.

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WhatsApp Payments

Make it easier for customers to purchase, pay, and check out without leaving WhatsApp with secure in-chat payments.

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WhatsApp Drip Campaign

Automate sequential messages to nurture leads, increase conversions, and keep your audience engaged over time.

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WhatsApp Team Inbox

Collaborate with your team by handling all customer conversations in a single dashboard using WhatsApp shared-team inbox.

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WhatsApp Catalog

Display your products or services in the WhatsApp catalog for customers to effortlessly browse and place orders.

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WhatsApp CRM

Integrate WhatsApp with your CRM to track leads and manage customer relationships, and simplify sales pipelines.

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Frequently Asked Questions

Answers to all your queries about our WhatsApp Business API, plans, pricing & more.

Can I add multiple team members to my shared inbox?
Yes, this is a very basic function of shared inboxes to add multiple team members.
Can multiple team members reply to the same chat?
Members are allowed to reply to the same chats with the shared inbox.
Will it work on desktop and mobile?
Yes, the shared inbox often works on both desktop and mobile.
How do I set up a WhatsApp shared inbox?
You can set a WhatsApp shared inbox by integrating your WhatsApp Business API number with the team inbox platform.
Can I send message templates from the inbox?
Definitely, you can share message templates from your inbox to quickly reply and manage robust, on-brand conversations.
Can we update customer details directly inside the chat?
Of course, you can modify the details, including client name and phone numbers, add contacts to particular lists, and organize them using tags or custom details without leaving the chat.