Contact Sales Log in / Sign up

How Jeto Vacations Improved Holiday Bookings and Traveller Support Using the Getgabs

Enquiry Now

Industry

Travel & Tourism

Company Size

SMB

Region

India

Company

Jeto Vacations

Trusted Travel Company Making Every Vacation Stress-Free

Jeto Vacations is a private travel company based in New Delhi, India, that helps customers plan memorable holidays with domestic and international travel packages.

Founded by IIM graduates, the company offers complete travel solutions, including flights, hotels, and sightseeing, with assistance tailored to different preferences and budgets.

With destinations ranging from Goa, Kerala, and Kashmir to Dubai, Bali, and Thailand, the company helps travellers plan trips with expert guidance and 24/7 support. It stands on the three promises of right guidance, right price, and right services.

But as the brand grows, managing package enquiries, custom itinerary requests, booking confirmations, payment follow-ups, and last-minute travel updates becomes harder to manage.

That’s when they use Getgabs WhatsApp Official API. The platform helps Jeto Vacations turn each travel enquiry into a meaningful customer conversation and offers a seamless holiday experience.

150%

Return on Investment

38%

Higher Quote-to-Booking Conversion

“

WhatsApp plays an important role in how we connect with travellers, and Getgabs is the key part of this. The platform helps us make conversations faster, organized, and personalized. As Getgabs keeps improving its automation, analytics, and AI-driven replies, we see it moving beyond a messaging tool to one of the main drivers of our bookings and repeat business.

Amit Co-Founder, Jeto Vacations

From challenges to breakthroughs

How Getgabs helped Jeto Vacations simplify travel communication, streamline bookings, and create a better customer experience at every stage of the journey.

Challenges Before Getgabs

Delayed Booking Confirmations

Manual communication caused booking delays and missed leads.

Complex Ticketing Process

Confusing booking portals and language barriers made ticket booking difficult.

Last-Minute Travel Confusion

Travelers often miss trip updates like pick-up location and last-minute itinerary changes.

Late Payments

Manual due-date updates led to repeated reminders and delayed payments.

Repetitive Customer Inquiries

Teams spend time answering common questions.

Solutions with Getgabs

Instant WhatsApp Updates

Send automated booking confirmations and trip summaries directly to customers on WhatsApp.

Simplified WhatsApp Booking

Make ticket reservations easier through WhatsApp conversations.

Automated Notifications

Schedule timely reminders for departures, pickup details, and upcoming travel plans.

Automated Payment Reminders

Send secure payment links and reminders before due dates without chasing any longer.

AI-Powered Assistance

Answer customer queries about packages, pricing, and itineraries 24/7 without any human involvement.

Getgabs Features Loved by Jeto Vacations

AI WhatsApp Chatbot

Handle hundreds of customer queries simultaneously, including bookings, FAQs, and reminders. All without a single human agent needed.

Enquiry Now

AI WhatsApp Chatbot

Shared Team Inbox

Manage all customer conversations from one unified inbox. Assign chats to agents, collaborate with your team, and never let a message fall through the cracks.

Enquiry Now

Shared Team Inbox

Drip Campaign

Automate follow-up messages to nurture travel leads, increase bookings, and keep travelers engaged at every stage of their journey.

Enquiry Now

Drip Campaign

Click-to-WhatsApp Ads

Turn ad clicks into salon bookings by letting potential customers connect with your team on WhatsApp to explore tour packages, ask questions, and book their next trip.

Enquiry Now

Click-to-WhatsApp Ads

WhatsApp Payment

Let travelers make secure and convenient payments for tour packages, hotel bookings, and travel services directly through WhatsApp.

Enquiry Now

WhatsApp Payment

WhatsApp Broadcast

Reach thousands of customers instantly with personalised festival offers, updates, and promotions, all in a single click.

Enquiry Now

WhatsApp Broadcast

Measurable impact within 50 days of going live

38%

Higher Quote-to-Booking Conversion

38%

Higher Quote-to-Booking Conversion

Itineraries and price breakdowns shared in chat, along with timely follow-ups, helped more travelers move from “let me think” to a confirmed booking.

45%

Faster Visa Document Submission

45%

Faster Visa Document Submission

Automated checklists and reminders cut the repeated calls, so passports, photos, and forms reached the team days earlier than before.

28%

More Repeat and Referral Bookings

28%

More Repeat and Referral Bookings

Post-trip feedback requests followed by destination-based offers brought travelers back, and happy customers referred friends and family.

32%

Lower Cost per Enquiry from Ads

32%

Lower Cost per Enquiry from Ads

Click-to-WhatsApp ads bring travelers straight into a WhatsApp chat. No landing page drop-off, and each ad rupee generated more genuine enquiries.

Faster Resolution of On-Trip Issues

A shared inbox gives teams one view of each traveler, so transfer or check-in issues are resolved much faster during the trip.

150%

Return on Investment (ROI)

150%

Return on Investment (ROI)

WhatsApp automation, faster enquiry responses, and timely follow-ups helped Jeto Vacations improve booking conversions and generate more value from its travel marketing investment.

Why Did Jeto Vacations Choose Getgabs Over Other WhatsApp Solutions?

Official Meta Business Partner

Getgabs helps businesses manage WhatsApp communication using the WhatsApp Business Platform, approved message templates, and messaging practices aligned with Meta's policies.

All-in-One Communication Platform

Manage travel enquiries, package promotions, customer conversations, and booking follow-ups from a centralized dashboard instead of switching between multiple tools.

Campaign Performance Insights

Getgabs helps Jeto Vacations track campaign performance and customer engagement to help improve future travel campaigns.

End-to-end Encryptions

Travel chats include passport copies, payment details, and travel dates. Getgabs keeps every conversation encrypted and compliant with WhatsApp’s policies.

Simplified Onboarding and Support

Getgabs helps Jeto Vacations get started with WhatsApp Business API with onboarding guidance and dedicated support to enable automated customer communication with ease.

Transparent Pricing with Zero Markup

Getgabs charges no setup fees or markup on Meta’s messaging costs. You only pay Meta’s actual message costs, keeping WhatsApp communication cost-effective.

Lessons from Jeto Vacation’s Customer Engagement Journey

Here are the key lessons travel businesses can apply to improve customer communication.

Keep travelers informed at every step

Send instant booking confirmations, itinerary details, payment reminders, and travel updates directly through WhatsApp.

Let automation do the routine work

Replace manual calls or SMS and endless reminders with one automated system. Your team can focus on planning great trips, and your business can grow without adding more staff.

Deliver Support Beyond the Booking

Stay connected with customers before departure, during their trip, and after they return via relevant updates and responsive support.

Turn one-time travelers into repeat customers

Re-engage with past travellers by sending personalized holiday offers, seasonal campaigns, and post-trip follow-ups.

Ready to automate your customer communication like Jeto Vacations?

Join thousands of businesses globally using GetGabs to grow on WhatsApp.

Get started with GetGabs