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  3. How Looks Salon Improved Appointment Bookings and Customer Engagement Using Getgabs Platform

How Looks Salon Improved Appointment Bookings and Customer Engagement Using Getgabs Platform

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Industry
Beauty & Personal Care
Company Size
SMB
Region
India
Company
Looks Salon

India's Leading Premium Unisex Salon Brand

Looks Salon is a premium beauty salon for men and women, offering professional hair, beauty, nail, and makeup services. Established in 1989, the brand is backed by a team of 6,000+ professionals and trusted partner brands like L’Oréal Professionnel and Kérastase.

With 162+ branches across India and globally, Looks Salon continues to set new standards in beauty services while focusing on quality, professionalism, and customer experience.

As the brand expanded its customer base, appointment enquiries, customer questions, service updates, and promotional campaigns became increasingly challenging.

We sat down with the team at Looks Salon to discuss how they utilize Getgabs WhatsApp Business API to automate routine messages, streamline appointment-related communication, and engage customers more efficiently throughout their salon journey.

Rehman National Creative Director Looks Salon
Looks Salon Logo
3x
Faster Cutomer Responses
25%
More Repeat Salon Visits
“

Getgabs made it easier for us to manage customer communication as we grow. We can respond faster, stay on top of follow-ups, and keep our customers engaged without adding more people to our team. It helps us deliver a more consistent customer experience, ensure no leads fall through the cracks, and build customer relationships that last beyond the salon visit.

Rehman National Creative Director, Looks Salon

From challenges to breakthroughs

How Getgabs can help Looks Salon simplify customer communication and deliver a better salon experience.

Challenges Before Getgabs
Manual appointment confirmation
Calls and SMS messages took time and led to missed messages.
Missed appointment reminders
Without timely reminders, customers often forget their appointments or miss their slots.
Front-desk team overload
Repeated questions about services, prices, offers, and branch timings keep staff busy.
Low repeat engagement
Customers may not return without relevant follow-ups or offers.
Scattered customer conversations
Managing enquiries across multiple conversations can lead to duplicate replies.
Solutions with GetGabs
Automated appointment Confirmation
Send booking confirmations and appointment details directly to customers via WhatsApp.
Instant appointment reminders
Send automated reminders before appointments to help customers stay informed.
AI-powered customer support
Automate routine FAQs and deliver instant responses to customers.
Personalized re-engagement campaign
Share relevant offers, seasonal promotions, and service updates to encourage repeat visits.
Shared team inbox
Bring all customer chat in one place and let multiple team members manage efficiently using the same WhatsApp number.

Getgabs Features Loved by Looks Salon

Shared Team Inbox

Manage all customer conversations from one unified inbox. Assign chats to agents, collaborate with your team, and never let a message fall through the cracks.

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Shared Team Inbox
Shared Team Inbox

Bulk Broadcast

Reach thousands of customers instantly with personalised festival offers, updates, and promotions, all in a single click.

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Bulk Broadcast
Bulk Broadcast

AI Chatbot

Handle hundreds of customer queries simultaneously, including appointment bookings, FAQs, and reminders. All without a single human agent needed.

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AI Chatbot
AI Chatbot

Automated Workflows

Appointment confirmations, timely reminders, and post-visit feedback are all triggered automatically at the right time.

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Automated Workflows
Automated Workflows

WhatsApp CRM

Automate customer queries, manage FAQs, and offer 24/7 instant support to increase efficiency and reduce manual workload.

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WhatsApp CRM
WhatsApp CRM

WhatsApp Forms

Let customers share their preferred services, appointment dates, and contact details in a few simple steps using WhatsApp Forms.

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WhatsApp Forms
WhatsApp Forms

Click-to-WhatsApp Ads

Turn ad clicks into salon bookings by letting potential customers connect with your salon directly on WhatsApp to enquire about services, explore offers, and book an appointment with ease.

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Click-to-WhatsApp Ads
Click-to-WhatsApp Ads

WhatsApp Invoice Manager

Generate and share invoices with customers via WhatsApp. Keep billing records organized, track payments, and let customers easily access their bills and service charges.

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WhatsApp Invoice Manager
WhatsApp Invoice Manager

Measurable Impact Within 60 Days of Going Live

30%
Increase in Confirmed Appointments
30%
Increase in Confirmed Appointments

Automated WhatsApp confirmations simplify salon bookings, reduce manual calls, and turn more service enquiries into confirmed appointments.

25%
More Repeat Salon Visits
25%
More Repeat Salon Visits

Personalized follow-ups and timely reminders with offers for regular trims, beauty treatments, and hair spas help bring customers back.

40%
More Enquiries for Premium Services
40%
More Enquiries for Premium Services

Targeted WhatsApp campaigns help showcase premium treatments like keratin, hair colouring, and bridal makeup, encouraging more customers to enquire about these services.

3x
Faster Customer Responses
3x
Faster Customer Responses

The AI chatbot instantly answers customer queries about salon services, pricing, ongoing offers, and branch timings, and delivers instant responses without any delay.

25%
Higher Promotional Offer Redemptions
25%
Higher Promotional Offer Redemptions

Targeted WhatsApp broadcasts motivate customers to redeem salon offers, explore beauty packages, and take advantage of seasonal deals.

20%
Higher Customer Feedback Rate
20%
Higher Customer Feedback Rate

A quick WhatsApp message after each salon visit makes it easy for customers to share feedback on their haircut, beauty treatment, or overall salon experience with minimal effort.

Why Did Looks Salon Choose Getgabs Over Other WhatsApp Solutions?

Official Meta Business Partner

As an official Meta Business Partner, Getgabs helps Looks Salon manage WhatsApp communication with approved templates and messaging practices aligned with Meta's policies.

All-in-One Communication Platform

Manage appointment enquiries, customer conversations, promotional broadcasts, and follow-ups from a single dashboard instead of juggling multiple tools.

Campaign Performance Insights

Getgabs analytics helps Looks Salon track campaign engagement and make data-driven decisions to improve customer response and salon bookings.

Connects With Your Existing Tools

Integrate WhatsApp with your existing CRM and salon management tools to automate appointment booking, centralize customer history, and reduce no-shows.

End-to-End Data Privacy & Compliance

The platform helps Looks Salon manage customer conversations through WhatsApp with secure communication practices and messaging aligned with WhatsApp policies.

Instant Approval and Onboarding Support

Getgabs helps Looks Salon get started with WhatsApp Business API with simple onboarding and free setup with 0% markup charges. Go live within minutes without any technical hurdles.

Lessons from Looks Salon’s Customer Engagement Journey

Great service doesn’t stop when the customer leaves. Here’s what Looks Salon’s journey shows other beauty brands.

Make Booking Easy

Let customers enquire about salon services and schedule appointments through WhatsApp with quick responses and hassle-free booking communication.

Deliver a Better Salon Experience

Keep customers informed with instant confirmation, timely reminders, instant query resolution, and follow-ups to deliver a smoother experience before and after each salon visit.

Make every branch feel like one brand

Keep customer communication consistent across branches with centralized chats, shared updates, and standardized service messages.

Turn Customer Engagement into Growth

Use campaign insights and customer interactions to understand preferences, improve promotions, and create more opportunities for future bookings.

Ready to automate your customer communication like Looks Salon?

Join thousands of Indian businesses using GetGabs to grow on WhatsApp.

Get started with GetGabs